Mobile Associate, Store-In-Store, Bilingual Preferred - Retail Sales

Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, thrive in high-traffic environments, and build and deepen customer relationships through meaningful interactions. Job Responsibilities Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and education of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and the onboarding process; identify customer needs and use solution-based selling to recommend wireless solutions and onboard customers through the T-Mobile app. Complete training on the T-Mobile in-store experience, new skills, products and processes; review personal results, current promotions, and Hub updates to remain customer ready. Perform store operations, including opening and closing procedures, key and kiosk asset management, and reporting lost keys or assets. Maintain an enthusiastic, customer-obsessed attitude; build rapport, trust, and loyalty with each interaction. Proactively reach out to potential customers, capture referrals, manage "Be Back" processes, and perform price overrides for specialty offers consistent with National Retail policies. Collaborate with leadership and teams to support the customer experience from account set-up through device support and account servicing. Education and Work Experience High School Diploma or GED (Required). Minimum six months of customer service and/or sales experience in a retail environment (Preferred). Knowledge, Skills and Abilities Coaching (Required) Communication (Required) Consultative Selling (Required) Customer Communications (Required) Customer Education (Required) Customer Engagement (Required) Customer Needs Identification (Required) Customer Referrals (Required) Customer Satisfaction Management (Required) Customer Service (Required) Leadership (Required) Product Knowledge (Required) Relationship Building (Required) Sales (Required) Sales Prospecting (Required) Sales Techniques (Required) At least 18 years of age Legally authorized to work in the United States Travel & Regulatory Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and training pay. Upon completion, they may promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn a minimum of $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant. Benefits Full and part-time employees have access to medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, accident coverage, life insurance, disability insurance, long-term care insurance, mobile service and home internet discounts, pet insurance, and commuter and transit programs. Equal Opportunity Employer Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other protected characteristic. Discrimination, retaliation or harassment based on any of these factors is inconsistent with our business and will not be tolerated. Accommodation Contact Information If you need reasonable accommodation during any part of the application or interview process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr