Police Dispatcher Supervisor

VP Area: Police Department: Police FLSA Status: Non-Exempt Benefit Eligibility: Yes Position Summary The Police Dispatcher Supervisor is responsible for overseeing the day-to-day operations of the university's police dispatch center. The Supervisor is responsible for coordinating and supervising the activities of police dispatchers, ensuring efficient response to emergency and non-emergency calls, and maintaining a high level of communication and coordination with law enforcement personnel, and emergency services. The Supervisor also serves as a dispatcher as scheduled and reports to the Chief of Police. Minimum Qualifications Previous experience in police dispatch or emergency communications is required, with a minimum of 1-2 years of supervisory experience. Preferred Qualifications A suitable combination of education and experience may be substituted for minimum requirements. Job Duties Demonstrate an attitude and behavior that reflects the values and mission of the department and University. Provide leadership and guidance to a team of police dispatchers, including training, and scheduling. Foster a positive work environment, promote teamwork, and encourage professional development among dispatch staff. Oversee the 24/7 operation of the police dispatch center, ensuring adequate staffing at all times. Monitor dispatch communications to ensure accurate and timely responses to emergencies, calls for service, and inquiries. Maintain up-to-date knowledge of emergency protocols, procedures, and resources. Coordinate with law enforcement officers, and other first responders to ensure effective and efficient response to emergency situations. Serve as a liaison between dispatchers and field personnel, relaying critical information and updates. Implement and enforce dispatch center policies and procedures to maintain the highest standards of service. Conduct regular audits and quality checks to ensure accuracy and compliance with established protocols. Conduct ongoing training for dispatchers to enhance their skills and keep them informed of industry best practices. Keep abreast of technological advancements in dispatching and emergency communication systems. Maintain accurate records of all dispatched calls, incidents, and personnel activities. Prepare reports on dispatch center performance, incident statistics, and other relevant data as required. Ensure that dispatch equipment, including radios, computers, and phone systems, is properly maintained and in good working order. Arrange for timely repairs or replacements as needed. Collaborate with campus community members, student organizations, and external agencies to promote safety and security awareness. Participate in campus safety and emergency preparedness initiatives. Act as the office manager in the absence of law enforcement supervisor. Knowledge, Skills and Abilities Strong knowledge of emergency response protocols, radio procedures, and public safety best practices. Excellent communication and interpersonal skills. Proficiency in computer-aided dispatch (CAD) systems and other relevant software. Ability to handle high-stress situations and make quick, sound decisions. Familiarity with state and federal laws and regulations related to emergency communications. Must be available for on-call duties and emergency response as needed. OLETS Certified. Ability to complete data research reports as needed. Ability to successfully complete supervisors/management course. Physical Demands and Working Conditions Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or off campus. Because the Police Department functions 24 hours a day, 7 days a week, this position will work nights and weekends, as scheduled. Incumbent will be exposed to frequent noise caused by telephones, radios and office machines. #J-18808-Ljbffr