Temporary Customer Service Representative

Temporary Customer Service Representative Remote Full-time Daily Drop — Subscriber Perk 30% off food delivery — treat yourself between shifts THE ROLE: CUSTOMER SERVICE REPRESENTATIVE KEY RESPONSIBILITIES • Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding • Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain • Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad • hoc issues that arise • Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders • Assist with customer and item data setup • Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). • Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available • inventory, aged inventory regularly and as dictated by business needs • Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates • and reports • Pull together metrics and appropriate KPIs to be able to track customer service related performance CAPABILITIES + SKILLS REQUIRED • 1-5years experiencein customer service, CPG experience preferred, inventory management preferred • Strong business acumen and a basic understanding of warehouse, inventory and logistics • Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve • problems when they occur • Transparent, open/honest communicator – great listener who can read between the lines • Fast learner, can react to changing environment, strong communication and organization • Strong excel skills and math skills • Highly organized, detailed oriented, and self-motivated THE DETAILS LOCATION: Remote, USA HOURS: Full Time(40 hours a week), 5 months, Contract MANAGER: Customer Service Manager PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy · We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy · #J-18808-Ljbffr