Customer Service Sales Associate
Full-time
The UPS Store
Job Description
Job Description
The Customer Service Sales Associate at our retail location is dedicated to providing exceptional service to every customer. This role involves handling package processing, operating a variety of office and point-of-sale equipment, and advising customers on products and services with confidence and expertise. The ideal candidate values a friendly, professional atmosphere and is eager to quickly learn all aspects of our business. This position reports directly to the Store Manager and requires availability on weekdays until 6:30pm as well as regular weekend shifts.
Responsibilities
- Deliver outstanding customer service to walk-in and telephone customers
- Listen attentively to customers and team members to understand needs and resolve issues
- Take ownership of shipping concerns and provide effective solutions
- Maintain expert knowledge of products, services, and industry trends
- Operate all office equipment, software, and point-of-sale devices proficiently
- Assist and train others in equipment operation when needed
- Keep the work environment clean, safe, and organized
Preferred Qualifications
- High School Diploma or GED
- Experience in customer service and retail sales
- Familiarity with point-of-sale (POS) systems
- Strong teamwork and communication skills
Vacancy posted 4 days ago
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