Customer Service Representative

Job Description

Job Description

Customer Service Representative | $19.00/hour | On-Site

What Matters Most:

• Competitive Pay of $19.00 per hour plus additional compensation
• Schedule: Monday – Friday | 8:00 AM – 5:00 PM
• Location: Suwanee, GA
• Temporary-to-hire opportunity with career growth and stability
• Weekly Pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program

Job Description:
The Customer Service Representative is responsible for day-to-day contact with assigned customers. This includes processing emails, online orders, faxes, and handling high-volume daily calls. In addition, the Customer Service Representative will assist Management and Regional Sales Managers with administrative and account maintenance support.

Responsibilities:

• Efficient processing of customer orders received daily by fax, email, online ordering, and telephone
• Handle or channel customer requests, questions, and complaints in a professional manner
• Process account updates, debits, credits, and maintain customer account files
• Assist Management and Regional Sales Managers with administrative support tasks
• Set up new customer accounts and maintain accurate records
• Manage multiple tasks while providing excellent customer service
• Complete additional office and departmental support duties as assigned

Qualifications and Requirements:

• 1–2 years of customer service or administrative experience preferred
• Strong telephone and communication skills
• Basic computer knowledge including Microsoft Office and email systems
• Must be dependable, punctual, and detail-oriented
• Ability to multitask and work in a team environment

Benefits and Perks:

• $19.00 per hour
• Medical Benefits
• Holidays
• Training & Growth

Your New Organization:
The client manufactures and distributes quality service parts to the heavy-duty industry. For over 50 years, they have been a leading supplier and distributor within the industry.

Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share that the base pay for this position is $19.00 per hour, not including benefits, potential bonuses, or additional compensation. Final compensation is determined based on factors such as skills, qualifications, experience, and internal equity considerations.

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The Reserves Network is more than a staffing agency—we're a career partner. With a strong reputation for placing top talent across eight key specialties— Industrial & Manufacturing, Office & Professional, Accounting & Finance, Healthcare, Engineering, Executive & Management, Real Estate, and Information Technology—we prioritize your professional growth and job satisfaction. We offer personalized career guidance, access to exclusive job opportunities, and a supportive team dedicated to helping you reach your career goals. When you join The Reserves Network, you're not just filling a position; you're building a career with a company that values your skills and aspirations.

Company Description

The Reserves Network is more than a staffing agency—we're a career partner. With a strong reputation for placing top talent across eight key specialties— Industrial & Manufacturing, Office & Professional, Accounting & Finance, Healthcare, Engineering, Executive & Management, Real Estate, and Information Technology—we prioritize your professional growth and job satisfaction. We offer personalized career guidance, access to exclusive job opportunities, and a supportive team dedicated to helping you reach your career goals. When you join The Reserves Network, you're not just filling a position; you're building a career with a company that values your skills and aspirations.