Client Relations Manager

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.ROLES & RESPONSIBILITIES:Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needsMaintain a professional, organized, and client-ready environment at all timesParticipate in leadership discussions, providing updates on performance, challenges, and opportunitiesDevelop and maintain processes and procedures to support efficient service deliveryMonitor performance metrics and service levels, identifying opportunities for improvementMaintain and update operational documentation and playbooksBuild and maintain strong client relationships through consistent communication and service deliveryConduct regular site walkthroughs to ensure a high standard of appearance and functionalityAddress concerns and service requests promptly, ensuring resolution and follow-upOversee meeting and conference room operations, including setup, coordination, and space managementMonitor room usage and ensure spaces are properly maintained and ready for useSupport mail and print services as needed, ensuring accuracy and timely completionAssist with project coordination, including tracking progress, timelines, and deliverablesLead, develop, and manage team performance, providing coaching and feedbackSupport hiring, training, and employee engagement initiativesPartner with internal teams to address employee-related matters and support retentionParticipate in training and development to strengthen leadership and operational performanceKNOWLEDGE, SKILLS & ATTRIBUTES:3–5 years of experience in office services, hospitality, or workplace operationsPrevious leadership or supervisory experience preferredStrong communication and relationship management skillsAbility to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Office and workplace systemStrong attention to detail and organizational skillsQUALIFICATIONS:Client-focused mindsetLeadership and accountabilityOperational efficiencyProblem-solving and decision-makingThe Compensation range for this role is up to 75,000 per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is an Equal Opportunity Employer.We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity. #J-18808-Ljbffr