Patient Connect Rep - Access Center - Henderson -WKO Day/Evening

Make an Impact Where Every Call Matters

Are you a detail-oriented communicator who thrives in a fast-paced, customer-focused environment? Join our Access Center team and play a critical role in connecting patients, providers, and services with efficiency, accuracy, and compassion. This is more than a call center role; it's an opportunity to be a trusted resource and operational backbone within a dynamic healthcare environment.

What You'll Do

Call Competency & Support

• Maintain exceptional performance in handling non-clinical calls with precision and professionalism
• Serve as a knowledgeable resource and role model for team members

Process Monitoring & Workflow Coordination

• Monitor key Access Center processes across scheduling, physician referrals, class registrations, and more
• Help direct workflow and communicate operational challenges to leadership

Software Expertise & Troubleshooting

• Act as the go-to expert for system functionality and troubleshooting
• Collaborate with Information Services and vendors to resolve technical issues
• Maintain expertise in Access Center systems and downtime procedures

Training, Quality & Continuous Improvement

• Support staff onboarding, annual competencies, and ongoing education
• Maintain and update training materials
• Contribute to achieving departmental goals such as customer satisfaction, response times, and call abandonment rates
• Identify and communicate improvement opportunities

Customer Service Excellence

• Deliver outstanding service with professionalism, empathy, and clarity
• Ensure callers are directed efficiently to the right resources
• Communicate clearly using proper grammar and a friendly tone

Productivity & Organization

• Manage multiple responsibilities with strong prioritization and time management skills
• Complete assigned reports, system updates, and policy revisions

Goal Setting & Growth

• Develop measurable, actionable personal goals aligned with team and organizational objectives

What You Bring

Education:

• High School Diploma or GED preferred
• Business or customer service background preferred

Experience:

• Previous call center or customer service experience preferred

Skills & Abilities

• Excellent phone communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to interpret documents, procedures, and instructions
• Confidence in handling customer inquiries and resolving issues
• Adaptability in assessing caller needs and overcoming communication barriers
• Basic math and data handling skills
• Strong problem-solving abilities in structured environments
• Proficiency with computer systems, including data entry, retrieval, and organization

Why Join Us?

• Be part of a mission-driven team that makes a real difference
• Opportunities for growth, development, and skill-building
• Collaborative and supportive work environment
• Competitive compensation and benefits

Ready to take the next step in your career? Apply today and help us deliver exceptional service, one call at a time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.