Inbound Call Center Representative

Job Description

Job Description

Hours: Need availability  Monday-Friday 8am-8pm with Rotating Saturdays 8a-5p

Pay: $20hr

Type: Direct Hire - Perm

Responsibilities:

• Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency
• Assist customers with everyday banking needs, including:
• • Account balances, transactions, and general inquiries
  • Online and mobile banking support
  • Debit/credit card concerns (activation, disputes, fraud alerts)
  • Basic product information (checking, savings, loans, etc.)
• Accurately document all customer interactions in system records
• Resolve issues on first contact whenever possible; escalate complex situations when needed
• Identify opportunities to educate customers or recommend appropriate banking solutions
• Meet performance goals related to call quality, productivity, and customer satisfaction
• Follow all compliance, security, and privacy guidelines to protect customer information

Requirements:

• High school diploma or equivalent
• High volume call center experience
• 1+ year of customer service or call center experience
• Strong communication and active listening skills
• Ability to multitask and navigate multiple systems efficiently
• Basic computer proficiency (Microsoft Office, CRM tools, or similar)
• Banking experience preferred
• Reliable, detail-oriented, and able to work in a fast-paced

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.