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Hotel Front Desk Agent

Tru by Hilton Port St. Lucie

Job Description

Job Description

Why You'll Love Working With Us:

At Tru by Hilton Port St. Lucie , we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable.

We offer competitive benefits, including:

  • Medical, Dental & Vision Insurance

  • 401(K) with Company Match

  • Paid Time Off

  • A professional yet friendly work culture

  • ✈️ Hilton Team Member Travel Discounts

What You’ll Be Doing:

As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.

Your responsibilities include:

  • Greeting guests warmly and handling check-ins and check-outs smoothly

  • Answering phones, managing guest inquiries, and resolving issues promptly

  • Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system

  • Communicating guest needs with housekeeping, maintenance, and other departments

  • Handling payments, balancing cash drawers, and processing transactions accurately

  • Managing guest accounts and updating internal systems

  • Operating the hotel’s switchboard and wake-up call system

  • Monitoring reservations and room availability to maximize occupancy

  • Maintaining a clean and organized front desk area

  • Completing shift checklists and handing off effectively to the next team member

Who We’re Looking For:
  • A people person with excellent communication and customer service skills

  • Detail-oriented and able to multitask in a fast-paced environment

  • Previous hotel front desk or customer service experience preferred

  • Familiarity with hotel systems and reservations is a plus

  • Flexible availability (including weekends and holidays)

  • High school diploma or equivalent required

  • Must be dependable, professional, and team-oriented

Be the Reason Guests Come Back

If you enjoy helping people, working with a supportive team, and making a positive impact, we’d love to meet you .

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Vacancy posted 2 days ago
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