Program Support Assistant

Program Support Assistant The incumbent provides comprehensive administrative and technical support for daily PM&RS operations and independently identifies and resolves administrative issues. Major duties include, but are not limited to: Monitoring Joint Commission requirements, supporting quality improvement activities, and updating Standard Operating Procedures (SOPs) for Quality & Safety review. Collecting, compiling, and tracking administrative data critical to PM&RS operations. Managing multiple complex national databases by entering and extracting information (e.g., BRS 5.0, VSSC Amputee Clinic, Rehab Dashboard, VACO Polytrauma Tracker). Analyzing data related to demographics, productivity, telehealth, access, length of stay, billing, staffing, and budget trends. Creating spreadsheets and pivot tables for detailed analysis beyond what national databases provide. Optimizing Veterans Equitable Resource Allocation (VERA) funding by ensuring reports are available and confirming compliance with billing and coding requirements for proper reimbursement. Developing and maintaining data protocols, spreadsheets, and tracking systems for local use and VISN review. Preparing and presenting bi-weekly, monthly, and quarterly reports, and producing annual comprehensive outcome reports for distribution to internal (PM&R department, Quality department, Local facility) and external stakeholders (VISN). Monitoring policies and implementing operational updates as needed. Reviewing referrals, medical record collection, and follow-up tracking for specialty programs serving approximately 1,600 Veterans. Supporting PM&RS administrative operations such as timekeeping, supply management, work order tracking, and record review. Serving as a Government Purchase Card holder and meeting reconciliation requirements per VA Handbook 1730.1. Reviewing appointments and clinics across more than 12 rehabilitation disciplines. Coordinating PM&RS staff and Veteran travel and transportation. Completing other administrative duties as assigned. Work Schedule: Monday - Friday 7:30 a.m. to 4:00 p.m. work schedule, but work schedule may be adjusted to meet the needs of the service. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/ PD150060 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized US Department of Veterans Affairs