Merchant Services Business Manager - Senior Associate

Business Management Associate

Join a high-impact team where you help shape decisions for our Merchant Services business. You'll turn data into insight, craft compelling executive materials, and partner across teams to drive outcomes. We value curiosity, ownership, and a collaborative mindset that moves work forward.

As a Business Management Associate in the Commercial & Investment Banking (CIB) Finance & Business Management (F&BM) team, you support the Merchant Services (Payments) Small and Medium Business (SMB) by delivering reporting, analytics, and executive materials that inform strategic decisions. You will partner with business managers, finance, and project teams to lead financial processes, investment planning, business cases, budgeting, monthly reviews, OKRs, and special projects. Your work will surface trends, risks, and opportunities that help senior leadership optimize performance and manage risk.

Job Responsibilities

• Build and maintain recurring and ad-hoc reporting to track key business drivers and performance trends.
• Perform deep-dive analyses to identify risks, opportunities, and root causes, translating findings into clear recommendations.
• Prepare weekly and monthly executive reporting packages and presentations that communicate strategy and performance projections.
• Rapidly create mock-ups for management presentations, reports, and dashboards to accelerate decision-making.
• Coordinate deliverables and timelines with business managers, finance, project managers, and other F&BM partners.
• Respond promptly to executive ad-hoc requests across project management, presentation development, and business analysis.
• Leverage Excel and Alteryx to organize, cleanse, and analyze large datasets; distill insights into concise, executive-ready materials.
• Identify issues, align stakeholders, design solutions, and drive execution through resolution with clear, timely communication.
• Manage multiple priorities in a fast-paced environment while simplifying and improving business processes with global team members.
• Uphold strong risk awareness by identifying, escalating, and mitigating business risks across deliverables.
• Contribute to investment planning, business cases, budgeting, monthly business reviews, and OKRs for the SMB portfolio.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Business, Finance, Economics, or a related field.
• Strong presentation and storytelling skills; ability to craft a clear narrative and translate complex qualitative and quantitative insights into concise executive materials.
• Advanced Excel and PowerPoint skills; ability to handle large datasets and derive decision-ready insights; knowledge of or interest in learning Alteryx.
• Demonstrated project and time management skills with strong organization and attention to detail; ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate across large, matrixed teams; build trusted relationships and influence at multiple levels; partner with leadership to implement business solutions.
• Self-motivated, tenacious, and able to work independently; adaptable to shifting priorities while maintaining high-quality outcomes.

Preferred Qualifications, Capabilities, and Skills

• Experience using PowerPoint with PitchPro+ for executive-level presentation development.
• Experience with Excel and Alteryx for analytics and workflow automation.

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.