Executive Communications Vice President for Regulatory Operations and Collections

This role supports internal and executive communications for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations and their organizations, reporting to the Head of Consumer and Community Banking Core Operations Communications. As part of the Core Operations communications team, you will play a critical role ensuring employees receive timely, clear information and understand business priorities.

As an Executive Communications VP for Regulatory Operations and Collections within Consumer and Community Banking, you will support executive communications for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations and their organizations by crafting strategic communication plans, collaborating with senior leaders to create compelling messages, and inspiring employees through storytelling that reinforces business priorities and outcomes. In addition, you will manage communications channels and employee events (e.g., town halls, site visits, offsites, conferences), develop executive-ready materials (briefings, talking points, presentations), and partner across a matrixed organization to align messaging and integrate plans across teams.

Job responsibilities

• Partner with the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations and senior leaders to develop clear, compelling messages that reflect the organization’s vision, enhance leadership presence, and strengthen the employee experience.
• Serve as a trusted advisor to executive clients – provide strategic communications counsel and advice on key business initiatives; develop messaging strategies and engagement plans that drive business results.
• Develop and maintain an executive communications strategy for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operationsincluding a visibility plan that tracks and measures how often the executive is communicating, when they are communicating (i.e. forums and communications channels), the top business priorities and key messages to help deliver on the overall business strategy.
• Lead production, drafting, and editing of executive communications (emails, scripts, newsletters, intranet articles, briefings, talking points, presentations).
• Plan and execute employee events (town halls, site visits, offsites, conferences, senior leader gatherings) and develop supporting communications.
• Collaborate across a large, matrixed organization to ensure cohesive, integrated, and consistent communications across business units and corporate functions.
• Work with leaders and partner with broader communications teams to engage employees and raise awareness for their organization’s growth and contributions across CCB and the firm.
• Design and implement channel strategies across Teams, Outlook, intranet, video, and live events to maximize message delivery and engagement.
• Measure and analyze effectiveness (open rates, event survey results, article clicks) and incorporate learnings into go-forward plans.
• Contribute to internal editorial strategy and amplify stories across the business through modern channels and tactics.
• Partner with social media teams to create and manage an executive LinkedIn content strategy.

Required qualifications, capabilities, and skills:

• 7+ years of professional communications experience in a large, matrixed organization.
• Bachelor’s degree in communications, journalism, public relations, marketing, or related field.
• Strong executive presence and experience counseling and supporting senior leaders.
• Exceptional writing, editing, and storytelling skills with an audience-first mindset.
• Strong project management discipline; ability to manage complex, high-visibility work with precision and attention to detail.
• Proactive, resourceful problem-solver with strong judgment; able to thrive in a fast-paced environment with flexibility and adaptability.
• Proficiency in Word, Excel, PowerPoint, and Teams.

Preferred qualifications, capabilities, and skills:

• Experience with tools such as Canva, Photoshop, and Adobe Creative Suite.
• Familiarity with using AI large language models as part of modern communications workflows.
• Experience translating complex or technical concepts into accessible language (as relevant to theHead of Regulatory Operations and the Head of Collections, Recovery & Auto Operations scope).
• Financial services experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.