FOH Shift Lead

Jack Brown's Beer & Burger Joint is a dive bar with a top-notch burger, founded by childhood best friends Aaron Ludwig and Mike Sabin. We pride ourselves on providing great quality food in a fun and lively atmosphere. We are currently seeking an enthusiastic and experienced Front of House (FOH) Shift Lead to join our team at Green Hills in Nashville . In this role, you will be crucial in ensuring that our restaurant runs smoothly during shifts while delivering excellent customer service.

Your primary responsibilities will include overseeing FOH staff, coordinating front-of-house operations, and maintaining high standards of service and cleanliness throughout the dining area. As an FOH Shift Lead, you will foster a positive and efficient work environment, ensuring our guests receive a memorable dining experience.

Responsibilities

• Assist in managing the front-of-house team and ensuring all staff are trained and performing their roles effectively
• Monitor guest experience and address any concerns or requests promptly
• Ensure that the dining area is clean, organized, and well-stocked
• Collaborate with kitchen staff to ensure seamless service and communication
• Support management in staffing, scheduling, and inventory control as needed
• Enforce health and safety regulations and maintain a safe working environment for all employees

Requirements

• Prior experience in a FOH Shift Lead or supervisory role in a restaurant setting
• Strong understanding of customer service principles and front-of-house operations
• Excellent leadership and communication skills
• Ability to handle high-pressure situations while maintaining a positive attitude
• Detail-oriented with strong organizational skills
• Ability to multitask and manage time effectively
• Flexible availability, including evenings and weekends