Customer Service Representative

Job Description Job Description ADE Systems, Inc. is one of the largest HVAC manufacturer’s representatives in the New York Metro, Northern New Jersey and Northern & Southern Florida area who is seeking Entry level and Experienced individuals to join our growing team in our Freeport, NY office.
The Project Management Team is looking for entry level and experienced individuals for a Customer Service / Order Entry role that are detail oriented, hardworking and responsible. The individual must be capable of multi-tasking and taking direction from their team leader. The qualified candidate will be responsible for providing professional and efficient customer service.
Overall Responsibilities
Provides timely resolution of customer complaints, concerns, and inquiries
Prepares reports and correspondence as needed
Interact with customers, engineers, etc. as required
Prepare submittals for the products ADE represents
Release orders
Prepare change orders when required
Manage budget and ensure the correct products are being ordered & shipped
Track deliverables
Evaluate and assess result of project
Education & Experience
Customer service experience
Experience in strategic planning, risk management and/or change management
PC experience is required - MS Office, Outlook, Bluebeam (preferred)
Salary & Benefits Overview:
Salary range based on experience.
** TRAINING IS PROVIDED FOR SUCCESSFUL ENTRY-LEVEL CANDIDATES **
Excellent benefits program including medical, dental, 401k, vacation, paid holidays
Opportunity for advancement.
Company Description The Premier Manufacturers Representative of HVAC Products. For over 50 years, our reputation of excellence in the contracting, engineering and architectural communities, enables us to satisfy and exceed all of your HVAC needs. Air distribution, fan applications, air handling units, fan coils, VFDs, electric heat, humidification, and so much more. We have the knowledge and products to solve your HVAC problems. Company Description The Premier Manufacturers Representative of HVAC Products. For over 50 years, our reputation of excellence in the contracting, engineering and architectural communities, enables us to satisfy and exceed all of your HVAC needs. Air distribution, fan applications, air handling units, fan coils, VFDs, electric heat, humidification, and so much more. We have the knowledge and products to solve your HVAC problems.