Human Resources Assistant 3

Human Resources Assistant 3 DPP is seeking a Human Resources Assistant 3 for our client in the Aerospace & Defense Manufacturing industry. Work location: This hybrid position will serve onsite on Tues. and Wed. in Irving, TX. (5x8 Mon-Fri) Duration: 12 months Terms: W2 contract Work authorization: US Citizen Position summary: Our client in the Defense Systems sector is seeking a Pre-employment Investigations Associate to be responsible for facilitating a seamless, customer-centric onboarding experience throughout the pre-employment investigation process, interacting with pre-hires, hiring managers, recruiters, and external vendors. The Ideal Candidate Will: Be highly motivated, self-directed and passionate about our people. Possess effective organization and planning skills. Be able to manage multiple priorities and function independently with minimal supervision. Have ability to use judgment to identify and troubleshoot issues. Possess impeccable attention to detail. Demonstrate excellent customer service skills with ability to communicate effectively (both verbal and written). Be able to thrive within a results-oriented, fast-paced, deadline-driven environment. The selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones. Responsibilities: Engage pre-hires to facilitate the pre-employment process, provide status, and gather additional information as needed Partner with Recruiting, Security, and other internal resources to successfully clear candidates to start in a timely fashion in compliance with government regulation and company policy. Initiate and tracks status of pre-employment investigations (background check and drug screen). Troubleshoot and resolve issues associated with variety of actions throughout the process Administer tasks within the applicant tracking and onboarding systems (Workday and ServiceNow), ensuring case documentation is accurate and complete Answer a broad range of questions related to the Pre-employment Investigation process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text) Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite Participate in continuous improvement of processes and systems to promote efficiency and customer experience Required Qualifications: Bachelor's degree and 2 years related experience or a high school diploma and 6 years related experience. Knowledge and previous Human Resource experience, specifically as it relates to Pre-Employment Investigations (PEI) Strong customer service, problem solving, and technology skills Broadband internet access at home with experience using web-based tools and websites to complete actions or troubleshoot issues Computer literate; current on new technology such as MS 365 and Microsoft Teams Strong verbal and written communication skills Effective listening, reading and comprehension skills Preferred Qualifications: Knowledge and previous human resource experience in onboarding, staffing, recruiting, and pre-employment investigations (PEI). Experience working in an HR Service Center environment. Demonstrated excellence in organizational and time management skills Confident phone presence and exceptional customer service skills. Prior experience using Workday. Prior experience using Amazon Connect. Prior experience using ServiceNow. Interested? Learn more: Click the apply button or contact Jacquelyn at View email address on click.appcast.io to learn more about this position (# 26-00869 ). Work authorization: US Citizen. EOE/AA/V/D. DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.