Senior Sales and Operations Specialist Mobile

Sr Sales & Operations Specialist - CCI

Cox Communications, Inc. is looking for a Senior Sales and Operations Specialist to work at our retail stores. This role requires someone who is passionate about inventory management, loss prevention, merchandising, and operational success. You will be responsible for keeping Cox in-stock and efficient.

This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You'll also need to be comfortable with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager. We'll look to you to serve as our Manager on Duty from time to time, opening/closing the store and offering up potent product knowledge and coaching to other sales reps. Our stores will need you to shine as our product knowledge and inventory expert.

As a Senior Sales & Operations Specialist, you'll bring your A-game to the following responsibilities:

• Make sure our inventory is accurate by performing activities such as inventory cycle counts, stock replenishment, and store audits
• Merchandise the store in accordance to planogram and corporate guidelines
• Manage inventory which includes but is not limited to store-to-store transfers, returns and receiving
• Assist with special event execution including marketing support and inventory planning
• Assess escalated wireless issues and provide solutions for technical problems and questions
• Support post-purchase onboarding, device activation, and content transfers for wireless sales
• Reach out to customers for in store pick up of online orders and return and exchange related issues
• Work directly with Supply Chain Management for order fulfillment and variance requests
• Remain current with new products and technologies by attending necessary trainings for job functions
• Assist with guiding accessory performance and sales
• Ensure our store sales and retention targets are met
• Provide ongoing coaching to Solutions Specialists to ensure timely and actionable feedback; serves as product knowledge expert and is a resource to all store employees
• Open and Close the store as needed to serve as manager on duty when the Store Manager, Sr Sales Rep, and/or ASM is not on duty

In return, we'll load you up with some special benefits and opportunities. Here's a sneak peek of the benefits you could experience as a Cox employee:

• A competitive wage and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources

Minimum:

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

Preferred:

• Previous experience with store operational duties
• Experience selling Wireless/Mobile products highly preferred
• Fluency in Spanish, both written and spoken
• Leadership experience is ideal
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store to assist with troubleshooting and device activation
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Ability to lift 25-50 pounds to help manage stock room inventory

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected.