Lead Customer Service Representative

$22 per hour

CRG - Triad

Job Description

Lead Customer Service Representative

Location : Savannah, Georgia
Duration : Indefinite
Contract Shift Details : (Mid-shift 1:00pm-9:30pm; Sundays and Mondays off )
Pay Rate : $22.00

Job Description
As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Responsibilities

Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
Support the building and developing of an effective and high-performance team
Maintain daily and weekly statistics for individual direct reports
Troubleshoot operational problems
Complete team reports as required
Identify and analyze escalated problems and provides guidance to direct reports for resolution
Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction

Qualifications

4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience
Experience with Microsoft Office (Word, Excel, & Outlook)
Experience in a call center environment
Bilingual English/Spanish

Category Code: JN003
#LI-LS1
#zr Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.

Company Description

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Vacancy posted 2 days ago

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