Call Center Sales Representative

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you have a passion for sales and helping people find the right solutions? If you're ready to thrive in a fast-paced, goal-oriented environment, we want you on our team!

We’re hiring Call Center Sales Representatives who are confident, driven, and ready to make an impact. This is your chance to join a dynamic team where your skills are valued, and your success is rewarded.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Make outbound calls to potential and existing customers
• Promote and sell products or services tailored to customer needs
• Handle objections and close sales effectively
• Meet or exceed sales quotas and performance metrics
• Maintain accurate records of sales activities and customer interactions
• Follow up on leads and respond to customer inquiries
• Stay informed about product updates, promotions, and offerings

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or GED required
• Fluent in English and Spanish (spoken and written)
• Strong sales and persuasion skills
• Excellent communication and negotiation abilities
• Ability to work in a fast-paced, target-driven environment
• Previous sales or telemarketing experience is a plus