Reservation & Sales Specialist

Job Description

Job Description

About the Role

The Reservation Sales Specialist is a people-person with a big heart for dogs. You’ll be the voice of Best Friends Fur Ever—turning inquiries into loyal clients by matching the right services to the right dogs. If you love talking to people, enjoy sales, and get excited helping pet parents plan amazing care for their pups, this role is for you.

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What You’ll Do

• Serve as the first point of contact for prospective and existing clients
• Introduce pet parents to our services, philosophy, and facility
• Convert leads into reservations using our sales pipeline
• Sell daycare, boarding, and add-on services with confidence and care
• Respond promptly to phone and email inquiries using approved messaging
• Perform outbound calls for confirmations, follow-ups, and promotions
• Track daily sales activity and maintain accurate records
• Meet or exceed established performance benchmarks
• Partner with leadership to resolve client questions or concerns
• Support special projects, events, and community outreach as needed

What We’re Looking For

• Friendly, confident communicator who enjoys sales
• Strong phone presence with the ability to personalize conversations
• Organized, goal-driven, and comfortable multitasking
• Genuine love for dogs and pet parents

Requirements

• High school diploma or GED
• 1+ year of sales, call center, or front desk experience preferred
• Comfortable working with computers and multiple systems
• Ability to sit for extended periods and lift up to 25 lbs occasionally

Why You’ll Love It Here

• Help pet parents every day
• Supportive, energetic team culture
• Sales role with heart—not pressure
• Be part of a company that truly cares about pets