Medical Assistant II

Job Description

Job Description

MISSION, VISION, AND VALUES

Our mission is to provide quality, comprehensive healthcare, and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community."  Our Core Values consist of Integrity, Compassion, and Excellence.  Employees must possess a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers.

JOB SUMMARY

The Medical Assistant II (MA II) provides direct and indirect clinical support to providers to ensure safe, efficient, and high-quality patient care. In addition to core medical assistant duties, the MA II performs advanced clinical procedures, supports care coordination, contributes to workflow improvements, and assists in training and mentoring staff. 

ESSENTIAL DUTIES & RESPONSIBILITIES  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Prepare exam rooms and patients for visits, including obtaining vital signs and medical history
• Verify patient identity using two identifiers and confirm reason for visit
• Assist providers during exams and procedures
• Perform advanced clinical duties, including venipuncture, injections/immunizations, EKGs, and other diagnostic tests per scope and competency
• Collect, process, and document laboratory specimens in accordance with protocols
• Administer medications and support prescription processes in accordance with provider orders and organizational policy
• Document all patient care activities accurately in the EMR
• Educate patients on medications, treatment plans, and follow-up care
• Coordinate care by reviewing provider schedules, identifying gaps in care, and supporting patient flow
• Respond to patient calls and route messages appropriately within the EMR
• Maintain equipment, perform quality checks, and ensure adequate inventory of supplies and vaccines
• Ensure compliance with infection control standards, OSHA regulations, and Universal Precautions
• Support training and onboarding of new or existing MA staff
• Collaborate with care team members to improve workflow efficiency and patient experience
• Perform other duties as assigned

Additional MA II Responsibilities:

• Assist in training and mentoring MA staff 
• Provide input on workflow improvements 
• Support inventory management (medications, vaccines, supplies) 
• Assist in managing patient flow and walk-ins

QUALIFICATIONS 

Required education, experience, and/or training:

• High school diploma or equivalent 
• Graduation from an accredited medical assisting program (CAAHEP or ABHES) or equivalent training and experience
• Minimum 3 years of progressively responsible medical assistant experience, preferably in primary care, community health, or FQHC settings 
• Current BLS certification

Preferred:

• Experience in FQHC or community health setting 
• Bilingual English/Spanish

EXPECTATIONS

• Adheres to all HarborCHC’s policies and procedures.
• Conducts self in a manner that represents HarborCHC’s core values at all times.
• Must possess a solid commitment to the mission, policies, goals, and philosophy of HarborCHC.
• Maintains a positive and respectful attitude with all work-related contacts.
• Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns.
• Consistently reports to work prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintain strict confidentiality of all data and information.
• Demonstrates integrity and accountability for duties and responsibilities. 
• Performs all job functions in a professional and courteous manner. This includes answering phone calls and emails in a timely manner.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools, or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.

HOURS OF OPERATIONS

HarborCHC is open Monday-Thursday 7:00 am-7:00 pm, Friday 8:00 am-5:00 pm, and Saturday 8:00 am-5:00 pm with occasional overtime or other shifts based on clinic needs. This is a non-exempt position, and any overtime must be approved by your supervisor in advance.

HR PROCEDURAL REQUIREMENTS

• Must be legally authorized to work in the United States
• Must successfully complete post-offer background screening and verification requirements
• This job description is not intended to be all-inclusive; additional duties may be assigned

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state, or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

DISCLAIMER

The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.

In addition, HarborCHC may change your duties, compensation, or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.

HarborCHC is open:
Mon-Thurs: 7:00am-7:00pm,
Fri - Sat: 8:00am-5:00pm