Sr. Product Manager, External Services, AWS Training and Certification, AWS T&C: AI Innovation

Sr. Product Manager, External Services, AWS Training and Certification, AWS T&C: AI Innovation Job ID: 10591521 | Amazon Web Services, Inc. AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Are you excited about defining a new category of software, AI teammates that help people learn and grow in the flow of their work? Do you want to shape how millions of professionals build skills, earn certifications, and get better at their jobs every day? Do you want direct and immediate impact on the way people and AI learn together? As part of the AWS Training and Certification team, we are building AI learning teammates: agentic systems that don't just answer questions or hand out courses, but work alongside people, notice where they are getting stuck, and turn everyday tasks into moments of learning. These teammates bring the right guidance, practice, and credential right into the tools and tasks they already use. This is a new product space where the right experience is still being invented, and we are looking for a product leader who partners deeply with design to define it. As a Senior Product Manager - Technical, External Services, you will partner with design and lead the development of AI learning teammates, owning the product vision, requirements, and roadmap from concept through go-to-market. You will champion the needs of learners and the organizations that train and certify them, and translate ambiguous, open-ended problems into clear product definitions and detailed business requirements documents. You will work hand-in-hand with design, engineering, science, learning scientists, and operational stakeholders to prioritize the roadmap and spearhead the definition of new capabilities. Key job responsibilities Partner with design to define and own the end-to-end experience for AI learning teammates, from onboarding and interaction patterns to how learning is delivered in the flow of work. Define product requirements and author business requirements documents that align engineering, design, science, learning scientists, and leadership around a shared vision for each capability. Own the roadmap for one or more learning teammate product areas, making trade-off decisions across competing priorities, customer commitments, and technical investments. Represent the product externally with enterprise customers, translating their workforce development and certification needs into product direction and measurable adoption goals. Drive cross-team alignment to ensure teammate capabilities are composable and reusable across the learning portfolio, partnering with learning science and certification stakeholders to keep in-the-flow experiences grounded in proven learning principles. A day in the life You might start your morning in a design review, working through the interaction model for how a teammate offers a quick coaching moment the instant someone hits a task they haven't done before. By midday, you are reviewing skill-progression and certification-completion metrics and preparing a decision narrative for leadership on a proposed new capability. In the afternoon, you connect with learning scientists and engineering to pressure-test whether an in-the-flow learning experience is effective and feasible this quarter, then close out by refining requirements for the next capability and drafting a narrative that will guide customer-facing conversations. About the team About AWS AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications 5+ years of working as a Technical Product Manager experience 3+ years of technical (software development, network development, IT, other related) experience Experience in taking a product from conception & definition phase through engineering design and taking it to market Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) Experience partnering closely with design (UX/product design/accessibility) to define and ship customer-facing experiences Preferred Qualifications Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity Experience communicating with customers, technical, regulatory, business teams, and management to collect requirements, describe product features, and technical designs Experience building AI, machine learning, agentic, or conversational products Experience building learning, education, training, or certification products, or embedding learning in the flow of work Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NY, New York - 167,400.00 - 226,500.00 USD annually USA, TX, Austin - 152,200.00 - 205,900.00 USD annually USA, VA, Arlington - 152,200.00 - 205,900.00 USD annually USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually #J-18808-Ljbffr Amazon Inc.