Customer Care Specialist

Position Summary The Customer Care Specialist coordinates healthcare services, ensuring timely delivery of approved services and items for patients. This multi‑faceted role involves daily interactions with patients, healthcare providers, home health agencies, DME providers, and health plans, serving as a key liaison to facilitate smooth transitions of care while maintaining compliance with regulatory requirements. Responsibilities Coordinate patient services and ensure timely delivery of approved services and items. Communicate effectively with patients, providers, agencies, and health plans. Facilitate smooth transitions of care and maintain regulatory compliance. Maintain detailed patient records and documentation in accordance with HIPAA and CMS guidelines. Qualifications High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred. 1‑3 years of experience in customer service, healthcare coordination, or referral management. Experience working with health plans, home health agencies, or DME providers is a plus. Strong verbal and written communication skills. Excellent problem‑solving and conflict‑resolution abilities. Ability to multitask in a fast‑paced environment while maintaining attention to detail. Proficiency in Microsoft Office Suite (Word, Excel). Knowledge of HIPAA, CMS, and healthcare regulatory requirements. Benefits Medical, Vision, Dental, Short‑ and Long‑term insurance 6+ Days of Holidays Pay 13 days of PTO Employer paid life insurance 401K with employer contribution Wellness program with reward incentives Employee recognition and reward programs Equal Opportunity Employer IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr