ADMISSION SPECIALIST
Paycom - ATS
- ADMISSION SPECIALISTLegal Address - Austin, TX 78756## OverviewPosition TypeFull TimeJob ShiftAny## Description**JOB DESCRIPTION** **Job Title:** Admission Specialist **Department:** Admissions **FLSA Status:** Exempt **SUMMARY** Guides and supports individuals and families seeking treatment for substance use and mental health disorders. The Admissions Specialist is responsible for engaging prospective clients, conducting pre-assessments, coordinating admissions, and supporting the overall admissions process with professionalism, urgency, and attention to detail. This role requires strong communication skills, emotional intelligence, and the ability to navigate high-stress situations while maintaining a supportive and solutions-oriented approach**ESSENTIAL FUNCTIONS*** Answers inbound admissions calls, web inquires, and referral sources in a timely and professional manner.* Screens engages and motivates prospective clients toward treatment while removing logistical barriers to admission.* Assist in managing leads from first contact through admission or disposition, when applicable.* Attempts all available contact methods, including multiple phone numbers, to establish communication with prospective clients.* Conduct pre-assessments to gather information related to substance use history, mental health, medical needs, and prior treatment.* Collaborate with clinical staff to determine appropriate level of care including detox, residential, PHP, and IOP.* Submits cases for clinical review when required and escalates high-risk or unclear cases appropriately.* Presents program costs and assists in facilitating payment arrangements while ensuring all financial discussions are documented.* Schedules and confirms admissions, coordinates transportation, and supports arrival logistics.* Maintains accurate bed availability tracking and communicates updates with internal teams.* Assists in tracking and documenting clients referred to external medical facilities and supports coordination of return or appropriate placement.* Maintains accurate and timely documentation in Salesforce, ensuring all client demographics and admission data are complete.* Completes required notes, tasks, and follow-ups in accordance with company standards.* Assists with overall calls and supports team needs as required.* Works collaboratively with Admissions, Clinical, and Operations teams to ensure continuing care.* Performs additional duties assigned by supervisor.***The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.*****SUPERVISORY RESPONSIBILITIES** This job has no supervisory responsibilities.**COMPETENCIES** To perform the job successfully, an individual should demonstrate the following competencies: ***Problem Solving -*** Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. ***Customer Service -*** Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. ***Communications -***Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. ***Teamwork -***Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. ***Ethics -***Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. ***Judgement -*** Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.## Qualifications**QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**LANGUAGE SKILLS** Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers. Ability to communicate effectively through email. Ability to effectively present information to top management, public groups, and/or boards of directors.**MATHEMATICAL SKILLS** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. **REASONING ABILITY** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.**COMPUTER SKILLS** To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel and Outlook) as well as CRM platforms, specifically Sales Force.**PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.**WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
- J-18808-Ljbffr Paycom - ATS
Vacancy posted 4 days ago
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