Full-Time Youth and Early Literacy Associate - Red Bridge

Job Description

Job Description

At Mid-Continent Public Library, we:

  Imagine. We inspire innovation through curiosity and exploration. Try new things.

We empower what works and learn from the rest. Lead the way.

We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule: 40 hours per week. This position will work at least one evening per week and one weekend per month.

Position Overview 

The Youth and Early Literacy Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to youth (school age through teen) and early learners (birth through age 5) including creating displays and presenting youth programs both in the library and at community partners including schools. Programs for early learners will include Storytime.

Essential Functions

• Provides Customer Service in person and over the phone

• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Uses creative techniques in displays to reach browsers who do not approach staff
• Delivers materials outdoors to customers who request curbside delivery

• Provides library service to early learners and youth
  • Branch expert of MCPL customer service to youth 
  • Understanding of youth literature and the ability to provide reader’s advisory for youth
  • Presents, evaluates programs for youth that bring fun and learning together
  • Hosts programs for early learners, including story times, early literacy fairs, and hosting external presenters
  • Evaluates programs, keeps records, and reports branch activity
  • Coordinates and implements Library initiatives, including reading programs
  • Monitors youth collection footprint for display needs, floating, passive program opportunities, and customer service 
  • Conducts outreach and develops partnerships with community-based organizations, including daycares and schools.
  • Understands basic child and adolescent development theories and their implications for library service
• Contributes to the maintenance of the library collection
  • Processes library materials for customer access
  • Shelves library materials correctly and efficiently
  • Straightens and shifts library materials to ensure adequate space and a neat appearance 

Non-Essential Functions

• This position could be designed as shift lead

Education and Experience

• High School Diploma/HiSet/GED Completion Required 
• Customer Service experience Preferred 
• 2 years relevant experience in working with youth Preferred

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate: 

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public. 
• Ability to work effectively in a team environment. 
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position. 
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers. 
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.

• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

Age Requirement 

• Must be at least 18 years of age

MVR Requirement 

• None

Work Environment 

• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public 

Essential physical abilities to be accomplished with or without reasonable accommodation are 

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)

• Walking (even ground)

• Lifting 1-10 pounds

• Lifting 11-25 pounds

• Pushing/Pulling 1-10 pounds

• Pushing/Pulling 11-25 pounds

• Bending/Stooping

• Kneeling

• Reaching above shoulder

• Receiving Communication and Instructions (vision, reading, hearing)

• Conveying Communication and Instructions (Speaking, writing)

• Using computer data entry tools - keyboard, mouse, touchscreen, scanner

• Sitting

• Receiving Communication and Instructions (vision, reading, hearing)

• Conveying Communication and Instructions (Speaking, writing)

• Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Frequently (up to 50% of the time)

• Standing (more than 1 hour at a time)

• Walking (variable surfaces)

• Lifting 26-40 pounds

• Lifting 40+ pounds

• Sitting

• Pushing/Pulling 26-40 pounds

• Pushing/Pulling 40+ pounds

• Standing (up to 1 hour at a time)

• Standing (more than 1 hour at a time)

• Walking (even ground)

• Walking (variable surfaces)