Assistant Director of Banquets, (Full Time)

Assistant Director of Banquets, (Full Time) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. JOB TITLE: Assistant Director of Banquets DEPARTMENT: Food & Beverage LOCATION: El Encanto Santa Barbara, CA RESPONSIBLE TO: Director of Food & Beverage SCOPE AND PURPOSE: The Events Manager is responsible for overseeing all front‑of‑house banquet and catering operations across the property. This role ensures seamless planning, coordination, and execution of all events while maintaining the highest level of service, operational precision, and guest engagement. The position partners closely with Sales, Culinary, and operational departments to deliver exceptional experiences aligned with El Encanto standards. MAIN DUTIES AND RESPONSIBILITIES Operational Leadership Oversee all on‑property events from planning through execution and post‑event follow‑up. Lead daily event operations, including setup, service flow, and breakdown, ensuring accuracy and readiness. Serve as the primary point of contact for all event‑related front‑of‑house execution. Ensure all event spaces are prepared to standard in collaboration with Housekeeping and Engineering. Maintain a strong presence during events to ensure service excellence and immediate issue resolution. Partner with Culinary to ensure timing, presentation, and service alignment. Event Planning & BEO Management Review, update, and finalize all BEOs with accuracy and attention to detail. Lead and facilitate weekly BEO meetings with all relevant departments. Communicate all changes, updates, and special requests clearly across teams. Ensure all event specifications are executed exactly as outlined in the BEO. Conduct pre‑event meetings and daily briefings with service teams. Anticipate operational needs and proactively address potential gaps. Guest & Client Engagement Act as on‑site host for clients during events, ensuring a seamless and elevated experience. Build relationships with clients, planners, and repeat business partners. Handle guest feedback with professionalism and urgency. Ensure all events reflect the spirit and service culture of El Encanto. Team Management Recruit, train, and supervise banquet and event service staff. Develop staffing plans and schedules based on event volume and complexity. Lead pre‑shift meetings and ongoing training to reinforce service standards. Foster a culture of accountability, teamwork, and pride. Monitor performance and provide coaching and development opportunities. Financial & Administrative Oversight Forecast event revenue, staffing levels, and labor costs in alignment with budget. Manage labor efficiency while maintaining service standards. Oversee event billing, reconciliation, and final invoicing accuracy. Ensure all charges are properly captured and documented. Support Sales and Finance teams with reporting and financial tracking. Quality Assurance & Standards Uphold El Encanto service standards across all events. Ensure consistency in setup, presentation, and service execution. Identify gaps in standards and implement corrective actions. Maintain compliance with health, safety, and sanitation protocols. Training & Development Lead onboarding and continuous training for banquet team members. Develop service standards specific to events and catering operations. Identify opportunities to elevate service and operational efficiency. Support leadership in building a high‑performing events team. Other Responsibilities Promote responsible use of resources and sustainable practices. Maintain confidentiality of all guest and company information. Demonstrate El Encanto values through leadership and daily actions. Perform additional duties as assigned by leadership. Compensation range: $102,000 to $107,000 Position Requirements Education & Experience: At least 5 years of progressive experience in a hotel or related field, or a 2‑year college degree with 3+ years of related experience, or a 4‑year college degree with at least 1 year of related experience. Proficient in Windows operating systems, company‑approved spreadsheets and word processing. Supervisory experience required. Excellent communication skills, able to convey information and ideas clearly. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well in stressful, high‑pressure situations. Ability to maintain composure and objectivity under pressure. Problem‑solving skills, including anticipating, preventing, identifying, and solving problems as necessary. Ability to assimilate complex information, data, etc., from disparate sources and adjust or modify to meet constraints. Effective listening skills, able to understand, clarify, and resolve concerns raised by co‑workers and guests. Ability to work with and understand financial information and data, and perform basic arithmetic functions. #J-18808-Ljbffr