Senior Program Manager

Applicants must be a resident and work from one of the following states: WA, OR, ID, TX, OH, FL, SC, NC, or IL with occasional travel to our headquarters, located in Seattle, WA. Who We Are: At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work! Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential. Why We Need You: This position is responsible for leading complex, cross-functional programs and projects that deliver business value through digital, data, AI, operational and enterprise capability outcomes. The role partners with Data & Digital Product Managers, PMO partners and cross-functional stakeholders to plan and execute approved portfolio priorities. This role oversees planning, execution, risk management, stakeholder alignment, vendor coordination, readiness, governance support and outcome tracking across multiple teams and workstreams. What You’ll Be Doing: Lead approved complex programs, projects or workstreams of high scale, scope and/or complexity, completed on schedule, within budget and meeting scope requirements of key stakeholders. Develop, define, maintain and execute integrated program plans, schedules, budgets, deliverables, risk and issue logs, project sites, dashboards, OKRs, KPIs and other tools as defined by the project sponsor or PMO. Apply standardized project management methodologies across programs effectively leveraging PMO tools and best practices to support portfolio visibility, delivery tracking, governance checkpoints, executive-ready reporting and cross-functional alignment. Elicit, gather, document and interpret complex delivery requirements needed to execute approved work, including customer, business, technical, data, reporting and operational requirements across dependent workstreams. Identify and manage risks, issues, cross-functional dependencies and decisions across multiple programs or workstreams and elevate appropriately with recommended options for sponsors, PMO partners and leaders. Serve as a liaison between business stakeholders and delivery partners, providing consultation and actively engaging with stakeholders to solve business problems and improve processes, software, technology, data products or operational capabilities through approved delivery work. Ensure delivery readiness, implementation planning, user documentation, technical or process documentation, disaster recovery documentation as applicable, training coordination, deployment validation and transition activities are completed. Perform other regular and ad-hoc work, typically of an advanced nature, which may include data analysis, metrics and reporting, process improvement initiatives and functional systems initiatives, as needed. Provide leadership to project teams and find creative solutions to remove obstacles across teams, vendors, dependencies and delivery milestones. Troubleshoot and resolve complex issues related to completed programs, facilitate project completion meetings and project wrap-up documentation, and ensure training, readiness, deployment validation and lessons-learned activities are completed. Coach and mentor others on project and program management practices, tools, stakeholder communication and delivery routines. Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct. Other duties as assigned. What You’ll Bring: B.A. or B.S. degree or equivalent work experience (Business Administration, Information Systems, Computer Science, Data Science, Engineering, Analytics or equivalent) 8+ years experience in project or program management roles with increasing scale, scope and/or complexity required Experience leading cross-functional stakeholders, vendors, technology partners and/or business teams to deliver complex project or program outcomes Working knowledge and demonstrated experience with Agile project methodologies required Experience leading business, IT, digital, data, AI, analytics, reporting, data governance or operational initiatives is preferred Experience with architecture, security, privacy, data governance or responsible AI practices is preferred Project Management Professional (PMP) certification from Project Management Institute (PMI), Program Management Professional (PgMP), Agile certification or equivalent is preferred MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required Job specific: Advanced proficiency in MS Project, Smartsheet or comparable project/program management tools is required Business Environment: Has a thorough understanding of the relevant business landscape, insurance environment and assigned domain; connects approved program delivery to business priorities and customer needs Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, leaders and executives in both technical and non-technical professional language Interpersonal Skills & Empathy: Builds relationships internally and externally and get results through influence rather than authority. Problem Solver: Ability to analyze, diagnose and resolve highly complex unstructured problems quickly, efficiently, and collaboratively across multiple teams Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities Strategic Influence: Frames options, risks and tradeoffs for complex programs and influences sponsors, leaders and cross-functional stakeholders toward aligned delivery decisions Domain Acumen: Applies strong understanding of business process, technology, digital, data, analytics, reporting, data governance, privacy, security and AI enablement concepts to manage program delivery effectively Compensation: The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience. Greater Seattle area target pay range: $154,845 - $189,255 . The full pay range is $129,038 - $215,063 . Outside Greater Seattle area target pay range: $136,654 - $167,022 . The full pay range is $113,879 - $189,797 . Greater Seattle Area is defined as working within approximately 100 miles of Seattle. Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle. Benefits: Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are: covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages. eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation and eight (8) paid holidays. Granted four (4) floating holidays and up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status). In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community. Other miscellaneous benefit programs offered by PEMCO include: Education Assistance Program after one year of service. Scholarship program for children of PEMCO employees after one year of service; children’s birthday gift program Flexible Spending Accounts, Employee Assistance Program, and charitable gift matching Other compensation depending on role, contributions, and performance may include: Discretionary bonuses. Tiered sales commissions and/or incentives Equal Employment Opportunity: At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status. Accommodations At PEMCO, people are at the heart of our business. We’re committed to providing an inclusive hiring experience for all candidates. If you need reasonable accommodations to apply for a role or participate in an interview, please contact us by email with your name, the job reference number(s), your preferred contact method, and a brief description of the accommodation needed. Requests are considered on a case by case basis in accordance with applicable disability laws, including the ADAAA. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) #J-18808-Ljbffr