Program Specialist - Patient Experience

At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don’t have to travel far to find your next great opportunity! Make it happen at Hopkins.

What awaits you!

• Hybrid role in White Marsh, MD. You will be required to travel throughout MD, DC., and VA for site visits. You will work remotely 1-2 times per week.
• Medical, Dental, Vision Insurance
• Retirement Savings Plan w/employer contribution
• Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Refer a friend to Johns Hopkins, opportunity to earn $$$
• Health & Wellness programs and more!

As the Program Specialist for Patient Experience, you'll:

• Support the planning, coordination, and execution of patient experience initiatives across Johns Hopkins medical practices in Maryland, Virginia, and Washington, DC .
• Provide essential operational, analytical, and administrative support to ensure a consistent, responsive, and patient-centered experience across a large, multi-state ambulatory network
• Assist with data collection, reporting, and preparation of patient experience insights and dashboards
• Coordinate patient experience initiatives, toolkits, training materials, and communications across practices
• Partner with operational and clinical teams to support consistent implementation of patient experience best practices
• Provide logistical and administrative support for meetings, projects, and cross-functional initiatives
• Help ensure timely communication, documentation, and compliance with organizational standards and expectations

What you'll have to be successful:

• 2+ years of relevant experience in Patient Experience, training, or similar customer service environment
• Bachelor's degree or relevant experience. One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
• Experience with Microsoft Project, Excel, Word and project scheduling skills.
• Strong interpersonal skills, written and oral communication necessary to interface with various levels of management.

Salary Range: Minimum 26.51/hour - Maximum 43.76/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.