Owner Relations Manager

DESCRIPTION COMPANY OVERVIEW RealJoy aims to attract, hire and cultivate the area's best talent! Since 2009, RealJoy Vacations has provided property owners with peace of mind and our guests with vacation experiences that feel like a true home away from home. With local expertise located in Panama City Beach, we take pride in offering more than accommodations. We live by our mission “Because you Matter” and our values: Be Respectful, Be Excellent, Be Accountable, Be a Leader — Be REAL. These values guide every interaction with our owners, guests, and employees. Benefits Of Joining Our Team At RealJoy, we believe success comes from building trust and doing the right thing — consistently. When you join our team, you’ll find: Faith-Based Values: A company culture rooted in respect, excellence, accountability, and leadership. Supportive Team Environment: Collaborate with colleagues who value relationships, teamwork, and community. Opportunities for Growth: Join a fast-growing company where you can build your career in vacation rental management. We’re also proud to be an Equal Opportunity Employer that welcomes individuals from all backgrounds. On our team, your work will strengthen owner relationships and contribute to the unforgettable coastal experiences that make this region such a highly sought-after place to live and work. Come work with us in thriving Panama City Beach. POSITION SUMMARY We’re seeking a dedicated, relationship-focused Owner Relations Manager to serve as the trusted liaison between our company and the homeowners who partner with us. In this role, you’ll combine clear communication and strong organization to ensure every owner feels informed, supported, and confident in their investment. From onboarding new properties and coordinating with internal teams to addressing concerns with professionalism and follow-through, you’ll play a central role in the owner experience — building lasting relationships while helping operations run smoothly across the portfolio. RESPONSIBILITIES Serve as the primary point of contact for homeowners, building strong relationships and resolving issues promptly and professionally. Manage the full onboarding process for new properties- from contract execution through launch- including scheduling services, coordinating photography, and creating listings. Partner with internal teams (Revenue, Operations, Maintenance, Marketing, and Guest Relations) to deliver timely, effective solutions. Coordinate with vendors and maintenance teams to obtain bids, secure approvals, and ensure completion of repairs and upkeep. Conduct targeted outreach campaigns to identify homeowner needs and report on outcomes. Tour properties regularly and maintain detailed knowledge of amenities, policies, and procedures. Collaborate with homeowners, HOAs, and on-site managers to support compliance and smooth operations. Contribute to owner satisfaction and retention through proactive communication and high-touch service. QUALIFICATIONS 1-2 years experience in building strong relationships, being able to delivery tough messages and attention to details for documentation. Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint). Ability to manage multiple priorities in a fast-paced, service-driven environment. Strong written and verbal communication skills with a customer-focused mindset. Demonstrated reliability, organization, and problem-solving ability. Physical ability to travel to properties, sit/stand for extended periods, and occasionally lift up to 50 lbs. Valid driver's license and reliable transportation. Availability to work a 5-day schedule between 8 AM–6 PM, including weekends and on-call shifts as business needs require. COMPENSATION & BENEFITS Annual Salary $45,000 - $60,000 Bonus In addition to base compensation, this role offers the opportunity to earn a KPI-driven bonus based on measurable success in owner satisfaction, retention, onboarding efficiency, and portfolio performance, rewarding you directly for the impact you make. Bonus structure and payout frequency will be communicated upon hire and are subject to company policy. Benefits Paid time off Health insurance Life insurance Dental insurance Vision insurance Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs Long term disability insurance Short term disability insurance Schedule 5 days per week, typical hours between 8am to 6pm. Weekend and on-call availability is essential. Schedule may vary to support owner issues, onboarding timelines, operational demands. #J-18808-Ljbffr