Associate Patient Care Coordinator

Associate Patient Care Coordinator

Optum is seeking an Associate Patient Care Coordinator to join our team in Omaha, NE. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Capstone Behavioral Health has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Location (Full-Time Onsite): 1941 S 42 Street, Suite 328, Omaha NE 68105

Schedule: This is a 40-hour week, 8-hour shift schedule, Monday through Friday between the hours of 8:30 am to 5:00 pm CST. The schedule will be determined by the manager upon hire.

Primary Responsibilities:

• Provide reception and clerical support in the clinic's front office
• Ensure all locations are welcoming and adhere to brand guidelines
• Manage office supplies, facility management and upkeep
• Support multiple facilities as needed
• Support patient safety as part of care team
• Support facility physical safety preparedness training efforts
• Manage site-specific initiatives including maintenance of education, adherence to policies and accreditation requirements as needed
• New client registration and scheduling
• Assist patients with the check-in and check-out process; review each patient's chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification
• Assist with onboarding new patients, help patient's access patient portal, prepare and confirm completion of paperwork.
• Ensure consents and insurance verification are complete
• Prior authorization request management as applicable
• Triage patient question, complaints and concerns
• Answer incoming calls and return voicemails timely
• Respond to center outreach and triage incoming requests to appropriate departments
• Assist in updating and/or schedule existing patient appointments and internal referrals with providers
• Assist in transition of care and/or discharge procedures as applicable
• Manage medical record requests and responses timely
• Manage insurance audits as applicable
• Respond to in-person inquiries across the center and triage appropriately
• Process payments for co-pays, deductibles, self-pay, etc.
• Collect patient balances including co-insurance post adjudication
• Ensure patient inquiries are addressed quickly; including resolving patient insurance eligibility issues
• Monitor clinician/admin/OBC inbox and respond accordingly within established guidelines.
• Secure patient information and maintain patient confidentiality
• Ability to assist with organizing and cleaning office
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service or healthcare related experience
• Intermediate level of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)

Preferred Qualifications:

• Experience working with an electronic health record
• Knowledge of medical terminology
• Experience working with scheduling programs
• Ability to work well with providers, clinical staff and patients
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.