Senior Engineering Manager, Proactive Communications

The Opportunity Help define how millions of members first experience Hinge Health. As the Engineering Manager for Enrollment , you’ll lead the mobile team that understands new members and their healthcare needs, ensuring every downstream experience at Hinge Health starts from a strong, trusted foundation. You’ll own the Enrollment surface end-to-end—migrating it to a mobile-first experience, evolving it into a platform for every new program we launch, and driving rigorous experimentation to improve conversion and long-term engagement. You’ll partner closely with senior leadership, Product, Design, and Marketing across our hubs in San Francisco, Montreal, and Bangalore to build an Enrollment experience that’s fast, flexible, and deeply member-centric. As a hands‑on engineering leader, you’ll stay close to the stack, regularly contributing to and reviewing code (~15% of your time) while building a high‑performing team around you. What You’ll Accomplish In your first 3 months, you will: Lead and support a team of 6 engineers building in our primary React Native (Phoenix) mobile codebase, establishing clear goals, rituals, and expectations. Deeply understand the current web‑only Enrollment funnel, key metrics, and member journeys across programs and long‑tenure cohorts. Build strong partnerships with Product, Design, and Marketing to align on the Enrollment strategy, experimentation roadmap, and success metrics. In your first 6 months, you will: Lead the migration of Enrollment to a mobile‑first experience, designing and shipping clean, modern flows that improve speed, usability, and completion rates. Lay the foundations of Enrollment as a platform—defining extension patterns, APIs, and guardrails so pods across the neighborhood can safely build on top of Enrollment without destabilizing core flows. Stand up and manage a rigorous portfolio of A/B experiments to optimize enrollment conversion, from funnel optimizations to lifecycle and reactivation flows. Establish best practices for CI/CD, automated testing, monitoring, and client performance across the Enrollment stack. Within 12 months and beyond, you will: Own and evolve the long‑term technical roadmap for Enrollment, balancing frictionless member experience with the flexibility and reliability of a reusable platform. Deliver a program lifecycle UX that lets long‑tenure members switch, extend, upgrade, reactivate, and renew across treatment programs (including year 2+ experiences). Champion AI‑native development practices on your team (e.g., Cursor, Claude Code, agent‑based workflows) to meaningfully increase developer velocity and quality. Grow and mentor your team, raising the bar on engineering quality, experimentation rigor, and operational excellence. Who You Are Member‑obsessed platform thinker: You love building shared product surfaces where many teams need to move fast, and you know how to balance internal velocity with external stability. Hands‑on engineering leader: You’re comfortable reading and writing code in modern stacks (e.g., React Native, BFF/full‑stack web, GraphQL), and you use that fluency to coach, review, and set technical direction. Experiment‑driven operator: You think in terms of hypotheses, sample sizes, and decision rules, and you can run a dense A/B experimentation roadmap without sacrificing quality. Systems and UX thinker: You see how architecture, API design, and client performance shape real‑world member experiences—and you can align cross‑functional partners around trade‑offs. Inclusive team builder: You create clear expectations, give direct feedback, and foster a culture where engineers can do the best work of their careers. Basic Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 3+ years of experience managing a team of ~5+ engineers in a fast‑paced, product‑focused environment. Strong React Native, mobile, or client‑side engineering background — or equivalent depth in a BFF/full‑stack web context with a track record of shipping member‑facing UI at scale. Experience owning and evolving a major product surface end‑to‑end — from architecture and UX through experimentation and production reliability. Demonstrated ability to design, run, and interpret A/B experiments, including comfort reasoning about sample sizes, interference effects, and decision rules. Preferred Qualifications React Native / Phoenix depth: Experience building or leading teams in large React Native codebases, including client performance, render optimization, and app architecture patterns. Server‑Driven UI: Familiarity with SDUI patterns and the trade‑offs of moving layout and presentation logic from client to server. AI‑native development: Experience using tools like Cursor, Claude Code, or similar agents as core workflow infrastructure (beyond autocomplete), with opinions on prompting, agent review, and harness engineering. Platform mindset: History operating a shared product surface that other teams extend—defining extension contracts, managing inbound requests, and protecting stability. GraphQL & modern stacks: Familiarity with GraphQL (caching, BFF patterns, client‑driven data‑fetching performance), plus working knowledge of Python, TypeScript/Node.js, AWS services (e.g., Lambda, SQS, SNS, SageMaker), and modern DevOps practices. Regulated environments: Experience working within healthcare (HIPAA) or other highly regulated domains involving sensitive member data. Location & Hybrid Working Model — San Francisco This role is based in our San Francisco HQ and follows Hinge Health’s hybrid working model. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. Our San Francisco office also has a dog‑friendly workplace program. About Hinge Health At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI‑powered, human‑centered care model, Hinge Health leverages cutting‑edge technology to improve outcomes, experiences, and costs to help people move beyond their pain. Our platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post‑surgical rehabilitation – through personalized, evidence‑based care. As the preferred partner to 50+ health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. What You’ll Love About Us Inclusive healthcare and benefits: Comprehensive medical, dental, and vision coverage, with additional support for gender‑affirming care, family and fertility planning, and travel reimbursements where care isn’t locally accessible. Planning for the future: Traditional and Roth 401(k) options with a 2% company match. Modern life stipends: Flexible stipends to support your learning, development, and modern life needs. Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, please let your recruiter know. By submitting your application, you acknowledge that we will use your personal data as outlined in our personnel and candidate privacy policy. #J-18808-Ljbffr Hinge Health, Inc.