Front Desk Supervisor

Job Description

Job Description

A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard
to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our front desk team as Front Desk Supervisor. We are committed to providing you with:

• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family
  members.
• Discounts at Marriott brand properties Worldwide.

In this role, you will be the Front Desk Supervisor, overseeing the day-to-day operations of the front desk, housekeeping and loss prevention team.

Here is what you will be doing each day:

• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Supervise the Guest Service Agents.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Does this sound like you?

• Must have the ability to communicate in English. Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Build moral and spirit
• Demonstrate ability to lead by example
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
• Instill a guest service attitude in all associates.
• Marriott Experience a plus

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.