Account Executive, Membership Services | Full-Time | Acrisure Arena

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary Acrisure Arena is seeking a detail-oriented and service-driven Account Executive, Membership Services, to support and enhance the experience of season ticket members, premium clients, and group customers for the Coachella Valley Lakers, the NBA G League affiliate of the Los Angeles Lakers. This role is responsible for delivering exceptional customer service, managing client relationships, and supporting retention and revenue growth initiatives. The ideal candidate is proactive, highly organized, and passionate about sports and fan engagement, with the ability to create memorable experiences that strengthen long-term relationships within the Coachella Valley community. This role will pay an hourly rate of $25.84 to $28.84 and is commission eligible. Benefits for Full-Time Roles Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until August 14, 2026. About The Venue America’s hottest music festival destination finally has the world‑class arena it deserves. Now open, Acrisure Arena provides the greater Palm Springs area of Southern California with a premier 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are the coolest spot in the desert, designed specifically for hockey and made for concerts. Acrisure Arena provides top‑tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley. Responsibilities Serve as primary point of contact for assigned season ticket members, premium clients, and group leaders supporting Coachella Valley Lakers accounts. Build and maintain strong relationships to drive retention, renewals, and overall customer satisfaction tied to NBA G League ticketing initiatives. Execute proactive touchpoint strategies, including phone calls, emails, and in‑person meetings, to enhance fan experience. Fulfill client requests and resolve issues in a timely and professional manner, ensuring a high level of service delivery. Manage member agreements, account updates, and invoicing, maintaining accurate and organized client records. Collaborate with sales executives to generate new sales leads. Generate revenue for the Coachella Valley Lakers using all sales methods, including cold calls, face‑to‑face appointments, arena tours, prospecting, and networking. Provide on‑site support during home games and events, including managing premium areas and delivering elevated service experiences. Contribute to a positive service culture by collaborating across departments to support organizational goals. Participate in team meetings, training sessions, and service initiatives aligned with overall business objectives. Represent the Coachella Valley Lakers at Acrisure Arena in a professional manner at all times. Perform other duties as assigned. Qualifications Bachelor’s degree or equivalent experience preferred. 1-3 years of customer service, account management, or sales experience, preferably in sports, hospitality, or entertainment. Strong verbal and written communication skills with the ability to engage a diverse fan base. Proven ability to build relationships and deliver high-quality service experiences. Problem‑solving mindset with the ability to manage and resolve customer concerns effectively. High level of professionalism, integrity, and ability to represent the Coachella Valley Lakers brand. Team‑oriented with a positive attitude, strong work ethic, and commitment to service excellence. Strong organizational and time management skills with the ability to manage multiple priorities. Self‑motivated and adaptable in a fast‑paced, customer‑focused environment. Must be able to work a flexible schedule inclusive of weekends, nights, and holidays as required. Must be able to work all home games and team events. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. #J-18808-Ljbffr