Dental Receptionist II Hillview

Receptionist II
Pay Range: $24–$27/hour

Patient Experience

• Welcome patients, answer phones promptly and professionally, and support patient check-in and checkout.

• Accurately collect and enter basic patient demographic and insurance information.

Treatment Planning

• Present treatment plans, review estimated patient costs and financing options, and help patients schedule recommended treatment before leaving.

• Review outstanding patient balances, collect amounts due, and support achievement of office collection goals.

Exception Reports and Other Insurance or Billing Tasks

• Review and resolve front-office exception reports and follow identified issues through completion.

• Any other tasks necessary

Fill Schedule

• Confirm appointments and contact recall and unscheduled-treatment patients by phone, text, and email.

• Collect payments, provide receipts, and ensure required forms and information are complete before patients leave.

• Maintain all in office marketing supplies and materials

• Monitor the daily schedule for openings, opportunities, and issues and proactively work to keep provider schedules full.

Daily Housekeeping

• Maintain a clean, organized, and fully stocked front desk, waiting room, and patient restroom.

• Check In / Check Out, Floors / Lights, Doors (throughout the office), Waiting Room, Restroom

• Complete all housekeeping forms front and back and upload

• Assist with mail, supplies, lab-case tracking

• Enforce all HIPAA, OSHA, attendance, dress code, name-badge, and other Company policies and standards.

Leadership

• Support at least 5 new patients reviews a day, give consultation cards, and help in office marketing

• Support office events, recruiting referrals, and other front-office duties as assigned.