Retail Store Manager

$54.2k - $62.72k

Full-time

GOODWILL IND OF THE CHESAPEAKE INC

Retail Store Manager

$54,198 – $62,720 annually
Full-Time Leadership Role

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M .

This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission.

What You’ll Be Responsible For

Store Operations & Performance

Lead daily operations of a high‑volume retail store
Achieve budgeted sales, production, and expense control goals
Oversee donation processing for resale and salvage
Ensure timely production flow to the sales floor
Maintain pricing, grading, and quality standards
Partner with Recycling Center and Retail Operations teams
Execute merchandising standards, colorization, and seasonal displays
Handle cash reconciliation, deposits, and required reporting
Investigate and address security, safety, and risk concerns
Communicate regularly with Regional Director regarding store performance

People & Team Leadership

Hire, train, coach, and manage a team of 12–25 employees
Conduct performance management, discipline, and terminations in partnership with HR
Build schedules and assign coverage to maximize efficiency
Process and approve payroll accurately and timely
Conduct monthly staff meetings and promote engagement
Foster a culture of accountability, customer service, and mission alignment

Schedule & Availability

Full-time leadership schedule
Weekend availability (Saturday and Sunday) required
Reliable transportation required for scheduled shifts

Qualifications

High school diploma or equivalent required
Three years of retail or related management experience at the Store Manager level or higher
- Goodwill retail management experience may substitute
- Advanced education may substitute for experience
Valid driver’s license, vehicle insurance, and access to a personal vehicle

Employment is contingent on successful completion of a criminal background check.

Knowledge, Skills & Abilities

Retail leadership in high‑volume environments
Financial acumen (sales, margins, expense control)
Strong merchandising and marketing skills
Conflict resolution and sound judgment
Ability to lead diverse teams and communicate effectively
Working knowledge of Microsoft Word, Excel, and basic internet tools

Physical Requirements

Lift up to 50 lbs (frequent lifting up to 25 lbs)
Stand, walk, bend, reach, and use hands throughout shift
Medium physical demand work environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Up to 25% travel related to banking, operational needs, meetings, or special assignments
Access to a personal vehicle required

Why Lead at Goodwill?

Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission‑driven business that directly supports workforce development and community programs.

Learn more about benefits and careers:

EOE/MFDV Including Disability/Vets

Apply

Vacancy posted 29 days ago

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