Customer Service Rep (Call Center Agent)

Job Description

Job Description

Crouch Staffing  is immediately hiring for a Customer Service Representative (Contact Center) to work in Waco, TX! 

This position is an onsite position.

Work Hours: Monday-Friday, 8:15 AM to 4:30 PM (36.25 hours)

Major Responsibilities:  

• Accept phone calls in the call center from existing and prospective clients and provide professional, courteous service
• Process a variety of requests and profiles changes within the administration system.
• Compose and produce correspondence for existing clients, including responses by email.
• Develop knowledge of company products and policy administration procedures.
• Participate in change management by performing user testing in the policy administration system when needed.

Qualifications:

• Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
• Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.  
• Effective written and verbal communications using different channels (phone, email, etc.)
• Basic mathematical ability.
• Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
• Must be detail oriented and able to meet deadlines.
• Ability to make sound decisions.
• Ability to maintain confidentiality of files.
• Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company. 

Please apply at

Crouch Staffing Solutions, Inc. is a locally owned and operated staffing agency proudly serving job seekers throughout Central Texas, including Waco, Hewitt, Temple, Killeen, and surrounding communities. We connect qualified candidates with reputable employers offering temporary, temp-to-hire, and direct-hire opportunities across a variety of industries, including administrative, clerical, industrial, manufacturing, and professional positions.

Best of all, our services are 100% FREE for job seekers! Whether you're looking for your next career opportunity or simply exploring your options, our team is here to help you find the right fit.

Explore opportunities and apply today at

Company Description

Crouch Staffing Solutions, Inc. is a locally owned and operated staffing agency proudly serving job seekers throughout Central Texas, including Waco, Hewitt, Temple, Killeen, and surrounding communities. We connect qualified candidates with reputable employers offering temporary, temp-to-hire, and direct-hire opportunities across a variety of industries, including administrative, clerical, industrial, manufacturing, and professional positions.\n\nBest of all, our services are 100% FREE for job seekers! Whether you're looking for your next career opportunity or simply exploring your options, our team is here to help you find the right fit.\n\nExplore opportunities and apply today at