Lead Host

Restaurant Lead Host

Auberge du Soleil is the flagship location of the Auberge Collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of elite independent hotels and restaurants in 60 countries. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.

The role of Restaurant Lead Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure. Greet guests throughout the course of the evening and ensure the smooth operation of the Restaurant podium before, during and after each shift. Additionally, the lead host will be responsible for all host & reservationist new-hire training with guidance from the manager.

Opening duties:

• Perform a walk through of the dining-room and check set up, cleanliness (mirrors, windows), table clothes, tables and chairs alignments, fireplace, dining-room temperature, flowers, and lighting
• Complete any relevant team member call-offs when on duty to ensure that all appropriate team members attend each shift with guidance from management
• To check on the reservation pages on a daily basis and stay informed on upcoming shifts, VIP, TC, special needs and requests
• Set up for each shift properly by communicating with management on the setup of the dining room, bar, & deck

During service:

• Greet guests as they arrive for their reservation and seat them according to the course of action for the evening and the rotation chart
• Maintain awareness of wait times for tables and communicate with guests in Bistro waiting for a table
• Maintain awareness of activity on the floor and in the Kitchen to be able to control flow of walk-ins when appropriate & communicate with the Bell/Valet team accordingly
• Effectively communicate with managers throughout the course of the evening of any guest related issues that may arise
• Effectively communicate with servers any information pertaining to their tables, including transferring any relevant tickets from the bar to the restaurant
• Assist reservationists with answering of telephones and making of reservations
• Wish guests a fond farewell and thanks as they depart the Restaurant/Bistro

End of service:

• Complete all daily line-ups for the upcoming days to ensure consistency
• Respond to all host emails and voicemail inquiries professionally and timely
• Close each shift by completing the proper departmental closing procedures

Wage Range: $20.00-$21.00 hourly.

Qualifications:

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.