Pharmacy Technician

Remote Pharmacy Customer Care Specialist – Home Dialysis

Are you an experienced Pharmacy Technician looking for a fully remote opportunity where you can make a meaningful impact on patients receiving life-sustaining home dialysis treatments? We are seeking high-performing customer care professionals who are passionate about patient support, pharmacy operations, and delivering exceptional service in a fast-paced healthcare environment.

Required Before Applying

To be considered, applicants must currently meet ALL of the following requirements:

Active national Pharmacy Technician certification through PTCB (CPhT) or NHA (ExCPT)

Active Pharmacy Technician license/registration in ONE of the following states:

• Illinois (IL)
• Wisconsin (WI)
• Indiana (IN)
• Florida (FL)

2–4 years of pharmacy or clinical call center experience

Applications that do not meet both the active national certification and active state licensure requirements will not be considered.

About the Role

As a Remote Pharmacy Customer Care Specialist, you will serve as the primary point of contact for home dialysis pharmacy patients and customers. You'll help ensure prescriptions are processed accurately, orders are delivered on time, and patients receive the support they need throughout their treatment journey.

This position is ideal for pharmacy technicians who excel at customer service, enjoy problem-solving, and thrive in a high-volume environment while working independently from home.

What You'll Do

Customer Support & Order Management

• Process pharmacy orders accurately and efficiently via telephone.
• Verify prescription and patient information to ensure safe and compliant order fulfillment.
• Provide professional support regarding medications, shipments, orders, and account inquiries.
• Handle customer concerns with empathy and urgency while identifying effective solutions.

Pharmacy Operations

• Maintain strict adherence to pharmacy regulations and HIPAA requirements.
• Coordinate prescription-related activities to ensure accurate processing and delivery.
• Process returns and customer credits according to company policies.

Shipment & Delivery Resolution

• Research shipment status and investigate delivery concerns using carrier tools such as UPS.
• Partner with Routing, Transportation, Sales, and Credit & Collections teams to resolve issues quickly.
• Coordinate expedited and alternate shipments for urgent or back-ordered needs.

Performance & Quality

• Meet established goals for call quality, accuracy, productivity, and customer satisfaction.
• Navigate a high-volume call environment supporting approximately 2,000 calls daily.
• Utilize Microsoft 365, Teams, and SharePoint to document interactions and collaborate with internal teams.

Qualifications

Required

• High School Diploma or equivalent.
• Active Pharmacy Technician license/registration in IL, WI, IN, or FL.
• Active PTCB (CPhT) or NHA (ExCPT) certification.
• Minimum 2–4 years of call center experience in a pharmacy, healthcare, or clinical setting.
• Strong verbal communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Reliable high-speed wired internet connection.

Preferred

• Experience supporting specialty pharmacy, dialysis, infusion, or healthcare patients.
• Strong multitasking skills and experience working in high-volume service environments.

Schedule

Monday–Friday

Fully Remote

Customer Care operating hours: 7:00 AM – 6:00 PM CST

Must be flexible to work assigned shifts during operating hours and remain available during closing shifts until all customer calls have been addressed.

Why Apply?

Fully remote opportunity

Meaningful work supporting home dialysis patients

Stable healthcare environment

Collaborative, patient-focused culture

Opportunity to leverage your pharmacy expertise while delivering exceptional customer service

#ACTpharm26

This is a Contract to Hire position based out of Orlando, FL.

The pay range for this position is $20.67 - $21.15/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 20, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.