Service Support Analyst

Service Support Analyst

Location: Raleigh, NC

Duration: Long Term contract

This is an onsite position. Office of the State Auditor requires one Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment. This includes, but is not limited to password resets, A/V troubleshooting, access assistance, etc. Responsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scanners. Position will be expected to assist users with PC performance issues and updates.

Knowledge, Skills and Abilities / Competencies

• Ability to analyze and assess client needs to develop effective and appropriate solutions
• Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action
• Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients

Skill - Required / Desired - Amount - of Experience

• Ability to analyze and assess client needs to develop effective and appropriate solutions - Required - 3 Years
• Ability to independently resolve problems through advanced system analysis and troubleshooting procedures and w/o a pre-determined course of action - Required - 3 Years
• Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients - Required - 3 Years
• Experience supporting users in a Microsoft Windows environment - Required - 3 Years
• A/V troubleshooting - Required - 3 Years
• Experience installing computer equipment in an office environment, maintaining printers and scanners - Required - 3 Years
• Experience imaging PCs - Required - 3 Years