Banquet Captain

Banquet Captain Coordinates and oversees the banquet staff to provide excellent customer service with a smile. The Banquet Captain ensures guests feel good about their experience and promotes loyalty. Responsibilities Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications. Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational. Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed. Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades. Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines. Bartend coverage as needed. Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience. Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism. Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment. Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations. Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas. Weekly scheduling of the staff, daily tips reconciliation, event set up and staffing. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure. Experience / Education Serving and or setup experience preferred; familiarity and comfort with operating A/V equipment (both in house and outside vendor equipment is helpful); high school diploma and/or equivalent work experience; must be of legal age if serving alcohol. Benefits Health Coverage That Works for You : We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future : With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind : We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You : Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered. Additional Support : From our Employee Assistance Program (EAP) to a sober support network , and our commitment to being a recovery-friendly workplace , we're here to help you thrive personally and professionally. Perks : Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law. #J-18808-Ljbffr