Customer Service Representative

Customer Service Representative Location: Austin, TX Pay Rate: $18.50 - $19.50 per hour Shift: Flexible schedule | 7:00 AM - 7:00 PM Customer Happiness Specialist (Yes, It\'s a Real Job!) You\'ve got the personality. You\'ve got the skills. Now it\'s time to land the job that actually fits. We\'re hiring a customer service rep. A solid customer service job where your voice, vibe, and hustle matter. Requirements Minimum 1 year of tenure in each of your last three positions Previous customer service experience in a call center, retail, hospitality, or similar environment Strong verbal communication and problem-solving skills Ability to multitask and work in a fast-paced call center environment Reliable attendance and ability to adhere to a structured schedule Ability to work a flexible schedule between 7:00 AM and 7:00 PM CST, including occasional Saturdays Hardwired internet connection (Wi-Fi not permitted) and a distraction-free home workspace Must pass a background check and drug screening No time off during the first 90 days of employment Job Duties Handle high-volume inbound customer calls regarding mortgages, housing, permits, and account-related inquiries Assist customers with service requests, account questions, and issue resolution Provide accurate, professional, and courteous customer service Document customer interactions and complete post-call documentation Meet established performance metrics for quality, productivity, and schedule adherence Resolve customer concerns while maintaining a positive customer experience Follow company procedures and maintain confidentiality of customer information Collaborate with team members and supervisors to support customer satisfaction Benefits Hybrid work schedule after training (4 days remote, 1 day onsite) Contract-to-hire opportunity with potential for full-time employment after 13 weeks Competitive pay of $18.50-$19.50 per hour, depending on experience Comprehensive 4-6 week paid training program Performance-based incentive opportunities Opportunity to build experience in mortgage and customer support services Flexible scheduling within business hours Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. #J-18808-Ljbffr