Customer Service Representative

Customer Service Representative BH Job ID: BH-4451-1 Location: Austin, TX Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Overview The Customer Service Representative serves as a vital connection between customers and the company, ensuring every interaction reflects our commitment to accuracy, professionalism, and care. In this role you will prepare precise quotes and purchase orders, respond to inquiries with attention to detail, and provide solutions for questions related to accounts, billing, refunds, cancellations, and general service needs. You will also engage with existing customers to strengthen relationships, support sales of products and services, and communicate relevant offers and promotions. Customer Service Representatives assist customers with technical products by email and phone. Success in this role requires the ability to multitask effectively, provide courteous and knowledgeable support, and confidently navigate technical terminology and specifications. Responsibilities Respond to customer inquiries and resolve complaints through phone, email, and other communication channels. Prepare accurate quotes and process orders, exchanges, refunds, and cancellations. Verify, update, and maintain customer account information with attention to detail. Provide information on products, services, warranties, and terms of sale. Assist customers with technical products and troubleshooting, offering appropriate solutions. Communicate offers and promotions, and support sales of products and services. Handle account related requests, including changes, upgrades, and policy updates. Collaborate with the Customer Service Supervisor to ensure effective and consistent service delivery. Requirements High school diploma required. Bilingual Spanish/English (REQUIRED and critical qualification). 2+ years’ experience in customer service. Preferences 2+ years B2B customer service experience. Experience in manufacturing, warehouse, or industrial environments. CRM experience (Salesforce or similar). Microsoft Office / Teams proficiency. Some college education preferred. Familiarity with safety specification resources or regulated product environments. Travel & Work Arrangements / Requirements Fully on-site, 8am-5pm Monday through Friday. Benefits We offer a comprehensive benefits package designed to support your health and well‑being, including medical, prescription, dental, and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings. #J-18808-Ljbffr