Customer Service Representative

Customer Service Representative (CSR) Full‑time position at Tower Loan. In this role you will deliver exceptional customer service, build relationships, and help customers find financial solutions. Responsibilities Cultivate strong customer relationships and offer relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately. Execute office administrative activities such as checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned. Qualifications High School Diploma or GED. Valid driver’s license and reliable vehicle. Preferred experience in cash handling, sales, or customer service. Schedule & Location Monday through Friday, 8:30 AM – 5:30 PM, with some extended hours and occasional Saturday as needed. On‑site location. Benefits Competitive salary plus performance‑based incentives. Health and Well‑Being Options (Medical, Dental, Vision), Employee Assistance Program, Life Insurance. Up to 3% 401(k) match. Paid Time Off (16 days per year after one full year, cash back for unused time). Paid holidays, annual raises, performance bonuses. Monthly incentive and employee referral bonuses. Participation in charitable campaigns. #J-18808-Ljbffr