Account Manager - 100% Remote - Philippines

Job Description NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines and be willing to work North American EST hours. Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI‑powered vacation rental management platform designed for professional short‑term rental operators. Hostaway brings everything together for greater efficiency and faster growth. About The Role As an Account Manager at Hostaway, you will own the post‑sale commercial relationship with our global customer base. Your primary objective is to drive Net Revenue Retention (NRR) by expanding customer accounts through the adoption of add‑on products and strategic upsells. This role requires high volume outbound activity, disciplined pipeline management in Salesforce, and strong cross‑functional collaboration. This role will require you to work North American EST hours. Your Mission Own and exceed monthly and quarterly ARR targets by driving adoption of key add‑on products such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance. Collaborate with regional CSMs (for Mid‑Market/Enterprise) to identify expansion opportunities within their portfolios. Act as the commercial expert, leading the sales cycle for add‑ons and upsells identified by the CS team. Maintain a high‑integrity, accurate forecast and pipeline in Salesforce. Execute targeted outbound campaigns, making large quantities of calls, emails, and demos daily to a global portfolio of existing customers to generate new expansion pipelines. Become an expert on the value proposition of Hostaway’s add‑on solutions; lead discovery calls, product demonstrations, and commercial negotiations, effectively overcoming objections to close deals. Manage the commercial aspects of the customer relationship post‑sale, including structuring deals, ensuring contracts and addenda are executed correctly, and managing renewals where expansion opportunities are present. Develop and execute targeted business strategies for your portfolio, managing the full sales process from initial scoping to contract closure with operational rigor. Act as a crucial feedback loop to Product, Marketing, and Sales teams, sharing insights from customer conversations to inform product strategy and go‑to‑market motions. Job Requirements 3+ years of experience in a quota‑carrying, closing role within the SaaS industry, such as Account Management or Inside Sales. A proven and verifiable track record of meeting and exceeding revenue targets (ARR/NRR). Highly organized and able to manage a high volume of opportunities and outbound activities in a structured manner. A growth mindset with the ability to navigate a rapidly evolving tech environment, demonstrating flexibility in response to new challenges and opportunities. Strong proficiency with CRM software (Salesforce is highly preferred) for pipeline management, forecasting, and activity logging. A motivated, self‑starter mentality, comfortable and energized by a high‑volume outbound sales environment. A background working with SaaS contracts, co‑terminating, and renewal management. Nice to have: Experience in the short‑term rental or travel tech space, with an understanding of Property Management Software (PMS) and Online Travel Agencies (OTAs), is a significant plus. What we offer Competitive Compensation: Pay based on market rates in the country of the applicant. 100% Remote: Work from anywhere within your country of residence. Equity: Valuable stock options in a fast‑growing and profitable company. Values‑Driven Leadership: Core values guide daily decisions. Professional Growth: Unparalleled learning and development opportunities. Annual Paid Leave: Varies by country and aligns with local norms. Country‑specific benefits: Health Insurance, pensions, etc., per local customs. Dynamic Team Culture: Global team across 40+ countries. #J-18808-Ljbffr