Senior Business Project Advisor, Enterprise CX

Job Description: Own the end-to-end CX narrative for ELT and Board updates, defining what the story must accomplish and ensuring materials are decision-ready, credible, and clear. Translate complex data, signals, risks, and progress into a unified CX storyline with clear implications, recommendations, and focus areas for senior leaders. Orchestrate and validate enterprise contributions, resolving gaps, inconsistencies, and ambiguity to deliver a single, cohesive view of customer experience. Assess the strength and completeness of CX narratives, proactively identifying risks, unanswered questions, or misalignment and driving resolution with partners. Produce high-stakes executive materials, including Board and ELT updates, enterprise CX scorecards, and external talking points (such as earnings communications). Apply sound judgment to independently resolve conflicting or incomplete inputs in a high-visibility governance environment. Maintain the integrity, coherence, and readiness of governance-grade materials through multilayered SLT and ELT review cycles. Serve as a trusted strategic advisor, connecting CX insights to enterprise strategy and helping leaders determine where attention, escalation, or action is needed. Partner with CX Activation leaders, Change Management, Data and Analytics, and Communications teams to ensure narratives are accurate, insightful, and actionable. Requirements: Minimum 8 years of professional experience in strategy, analytics, consulting, governance, Communications or a related discipline. Demonstrated experience working in executive- or Board-facing environments with high standards for accuracy, clarity, and judgment. Proven ability to synthesize complex information into concise, executive-ready narratives and materials. Strong judgment and comfort operating independently in ambiguous, high-stakes situations. Excellent stakeholder management skills with confidence and presence when engaging senior leaders. Bachelor’s degree in business, communications, or a related field (preferred). Experience supporting enterprise reporting, customer experience, strategy, or transformation initiatives (preferred). Familiarity with governance processes, executive review cycles, or Board-level reporting (preferred). Benefits: health-related benefits including medical, vision, dental well-being and behavioral health programs 401(k) company paid life insurance tuition reimbursement minimum of 18 days of paid time off per year paid holidays leaves of absence #J-18808-Ljbffr The Cigna Group