Emergency CSR - Job Dispatcher

RooterMan of Muncie

Muncie, IN

Job Description
Job Description
Benefits:
Company parties
Dental insurance
Health insurance
About the Role:
Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls from 4:30pm - 11pm Monday through Friday and from 7am - 10pm on Saturday and Sunday.
Responsibilities:
Answer incoming calls and assess customer needs for emergency plumbing services.
Schedule appointments and dispatch technicians efficiently to job sites.
Maintain accurate records of customer interactions and service requests.
Provide exceptional customer service and support throughout the service process.
Coordinate with field technicians to ensure timely and effective service delivery.
Utilize dispatch software to optimize routing and scheduling.
Handle customer inquiries and resolve issues with professionalism and care.
Assist in maintaining a clean and organized dispatch area.
Requirements:
High school diploma or equivalent; some college experience preferred.
Previous experience in customer service or dispatching is a plus.
Strong communication skills, both verbal and written.
Ability to work under pressure and manage multiple tasks simultaneously.
Proficient in using computer systems and Service Titan dispatching software.
Excellent problem-solving skills and a customer-focused attitude.
Availability to work evenings, weekends, and holidays,
Reliable and punctual with a strong work ethic.
About Us:
RooterMan of Indiana has been serving the community for over 20 years, providing top-notch plumbing services that customers trust. Our commitment to quality and customer satisfaction makes us a leader in the industry, and our supportive team culture ensures that employees love coming to work every day.

Flexible work from home options available.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Emergency CSR - Job Dispatcher in Muncie, IN vacancy

Emergency CSR - Job Dispatcher
...Benefits: Company parties Dental insurance Health insurance About the Role: Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for...
Suggested
Work from home
Monday to Friday
Flexible hours
Weekend work
Afternoon shift
RooterMan of Muncie
Muncie, IN
2 days ago
Senior Patient Call Representative
$16 - $18 per hour
...communicate accordingly with the answering service. Sort and deliver incoming/outgoing mail to appropriate departments daily. Answer emergency calls in accordance with established procedures. Maintain patient and provider confidentiality at all times. Participate in...
Suggested
Live out
Work at office
Local area
Shift work
SCA Health
Muncie, IN
4 days ago
Entry-Level Freight Dispatcher - $1,200-$2,500 Weekly
$1,200 - $2,500 per week
...Entry-Level Freight Dispatcher - $1,200-$2,500 Weekly We are seeking reliable and organized individuals for an Entry-Level Freight Dispatcher opportunity. This is an independent contractor role supporting owner-operators with daily dispatch operations. Estimated...
Suggested
For contractors
Remote work
American Logistics Authority
Muncie, IN
21 hours ago
Remote Freight Dispatcher - Entry Level with Growth Path
$1,200 - $2,500 per month
...A logistics company is seeking reliable individuals for the Entry-Level Freight Dispatcher role, an independent contractor position supporting owner-operators with dispatch operations. Responsibilities include coordinating freight, communicating with brokers and drivers...
Suggested
For contractors
Remote work
American Logistics Authority
Muncie, IN
3 days ago
Customer Service Representative and Job Dispatcher
...communications Accurately schedule repair appointments based on service area and scope of work Actively communicate with the Dispatch Team regarding availability and skill sets Assist other team members as needed to accomplish shared goals Qualifications...
Suggested
Work at office
Local area
Flexible hours
RooterMan of Muncie
Muncie, IN
2 days ago
Call Center Representative
$17.5 per hour
Job Description Job Description Customer Care Representative Location: Daleville, IN Schedule: Full-Time, Onsite (Saturday rotation required) Job Summary We are seeking a Customer Care Representative to serve as the first point of contact for customers, providing...
Full time
Contract work
Temporary work
Work at office
TEKsystems
Daleville, IN
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Emergency CSR - Job Dispatcher. Be the first to apply!