Air Logistics Healthcare Customer Care Specialist

It's More Than A Job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How You Create Impact

As an Air Logistics Healthcare Customer Care Specialist with QuickSTAT, you will support time-sensitive healthcare, pharmaceutical, and clinical trial shipments by coordinating shipment activity, monitoring progress, and keeping clients informed throughout the process. This role requires strong attention to detail, clear communication, and the ability to stay calm and solution-focused in a high-pressure logistics environment.

You will plan and coordinate shipments according to client requirements, ensure orders are entered and communicated accurately, and work closely with internal teams and logistics partners to support compliant, timely movement of shipments. You will monitor shipments through track and trace activity, escalate client concerns when needed, and help ensure documentation, shipment updates, and internal communication are handled accurately.

This role supports temperature-sensitive pharmaceutical and biopharmaceutical shipments, so accuracy, urgency, and client communication are key. You will also help identify opportunities to improve service quality and productivity while following QuickSTAT operating procedures, company policies, and required training standards.

What We Would Like You To Bring

We are looking for someone with strong customer service and logistics coordination experience, ideally within healthcare, pharmaceutical, biopharmaceutical, clinical trial logistics, cold chain, air courier, freight, or transportation. Experience supporting temperature-controlled shipments or working with pharmaceutical products is strongly preferred.

The ideal candidate is comfortable communicating directly with clients by phone and email, can build rapport quickly, and understands how to provide clear updates in a fast-moving environment. This person should be dependable, detail-oriented, organized, and able to think critically when priorities shift or shipment issues arise.

We are looking for someone who can handle pressure without losing focus, work well within a team structure, and bring added value to the group. Flexibility with scheduling is important, as business needs may require support outside of a standard Monday through Friday daytime schedule, including evenings, weekends, or holidays when needed.

Relevant experience may include:

• Healthcare, pharmaceutical, biopharmaceutical, or clinical trial logistics
• Cold chain or temperature-controlled shipment coordination
• Air courier, freight forwarding, import/export, warehouse, or transportation support
• Customer service in a logistics or regulated industry environment
• Shipment tracking, order processing, documentation, and client communication
• GDP, IATA Dangerous Goods, or similar logistics/compliance exposure preferred
• Strong computer skills, including MS Office or related systems
• Strong written and verbal communication skills
• Ability to work on site in Jamaica/Queens, NY

What's In It For You

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.