IT Specialist - Junior

Technical Support SpecialistThe candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.Tasks include but not limited to:Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)Onboarding new staff (equipment deployment)Offboarding staffTraining state staffProviding support for issues that need to be escalated and completed in a timely mannerUtilize PowerShell scripting to maximize productivity of platform managementAdminister corporate mobile device management solutionMaintain platform security and compliance in alignment with agency's cyber security program to protect dataTest Group Policies and updates for endpoint OSUtilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical componentsProvide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stabilityWork alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processesPerform system software and hardware upgrades and changes; including planning, scheduling, testing and coordinationMonitor, measure, and test current/new infrastructure products and servicesPerform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectationsDevelop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentationUse of remote access technologies (VPN, terminal services)Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise