Director, Enterprise Applications & Data

Overview Project HOPE is an international NGO with more than 1,000 employees and hundreds of volunteers working in over 25 countries to address global health challenges. Over our 60‑year legacy, we have treated millions of patients and supplied more than $3 billion in medicines to local health care organizations worldwide. We help build health programs from the ground up and respond to humanitarian crises. Code of Conduct We share the responsibility to treat one another with respect, prevent sexual exploitation, trafficking, fraud, corruption, discrimination or harassment, and disclose all violations of our Code of Conduct. Together we uphold a culture of respect, integrity, accountability and transparency. Position Summary The Director of Enterprise Applications & Data leads the modernization, integration and governance of Project HOPE’s global enterprise systems and data ecosystem, ensuring platforms such as ERP, CRM, HRIS, LMS, M365 and digital health systems are secure, scalable, interoperable and aligned with organizational strategy. The role drives the enterprise digital operating model, strengthens global service delivery across HQ, regions and country offices, builds a unified architecture spanning applications, data, integrations, cloud alignment and cybersecurity standards, and oversees enterprise data governance, responsible AI adoption, change management and digital skills development. Principal Responsibilities Enterprise Systems Strategy, Roadmap & Digital Operating Model: Own the multi‑year strategy and roadmap for ERP, CRM, HRIS, LMS, digital health systems, M365 web applications (SharePoint/​Intranet) and related business systems; lead development and continuous refinement of the IT digital operating model, clarifying service roles, workflows, processes and cross‑team operating norms; translate organizational strategy into systems and data transformations; co‑create technology priorities with Finance, HR, Programs, BD, Policy & Advocacy and global country teams. Service Delivery & Organizational Alignment: Design and oversee the global service delivery model, including regional/country support alignment, tiered operations, escalation pathways, SLAs and coverage frameworks; partner with Infrastructure, Cybersecurity and Helpdesk to ensure enterprise applications integrate into a resilient, global IT support ecosystem; drive adoption of enterprise processes for release management, change control, documentation, asset lifecycle governance and operational excellence. Digital Health, Program Systems & Mission Enablement: Provide strategic leadership for program‑facing digital platforms (DHIS2, digital health tools, emergency response technologies, field data collection systems, analytics platforms); ensure enterprise systems support high‑quality monitoring, evaluation, learning, research, donor reporting and health outcome measurement; partner with global health leadership to maintain interoperable, secure, future‑ready systems aligned with global public health best practices. Enterprise Data Governance, Quality, Stewardship & Protection: Co‑lead the Enterprise Data Governance Committee, establishing and maintaining data ownership, stewardship, quality standards, metadata practices and lifecycle governance; build and operationalise the enterprise data stewardship model; develop and drive adoption of enterprise‑wide data governance frameworks, including data definitions, classification schemas, data catalogs, lineage documentation and data quality controls; support the Data Protection Committee to ensure privacy, security and regulatory compliance. Integration & Enterprise Architecture Leadership: Own the integration strategy, including API governance, middleware, Power Platform, managed connectors, event‑driven architectures and cross‑system automation; align business requirements, architecture principles, cybersecurity standards, cloud modernization and application lifecycle management; partner with infrastructure and security teams to ensure systems are scalable, resilient and aligned with Zero‑Trust principles. Responsible AI Adoption, Automation & Innovation: Lead enterprise adoption of AI‑powered workflows (Microsoft 365 Copilot, Azure OpenAI, Power Platform AI capabilities, programmatic AI solutions); operationalise Responsible AI principles (transparency, fairness, security, compliance, risk mitigation and ethical safeguards); maintain an AI use‑case pipeline with prioritisation, readiness, risks and adoption; champion innovation and emerging technologies that strengthen mission delivery and organisational performance. Change Management, Adoption & Workforce Digital Skills: Lead enterprise technology change management, including communication, training, behaviour change frameworks and executive alignment; develop and maintain a global digital skills capability framework with HR; drive organisation‑wide adoption of new systems, policies and processes through training programmes, guides and measurement; build a culture of documentation, process consistency and continuous improvement. Vendor Ecosystem Strategy, Contract Optimisation & Partnerships: Oversee all major application and data vendor partnerships (Microsoft, digital health partners, systems integrators, managed services providers); drive strategic sourcing, contract optimisation, licensing rationalisation, vendor performance management and roadmap alignment; evaluate and select technology solutions through rigorous technical, financial, security and operational criteria. Application Lifecycle Management & Operational Excellence: Implement standardised, repeatable processes for release & deployment management, change management, issue escalation & incident resolution, environmental governance (DEV/​TEST/UAT/​PROD), documentation and knowledge management; ensure environments are governed, audited, monitored, secure and aligned with cybersecurity incident response protocols. Team Leadership & Global Capacity Building: Build and lead a global, distributed applications & data team across enterprise applications, analytics, data governance, integration and support; mentor and develop staff through capacity building, coaching, training pathways and clear growth trajectories; strengthen cross‑functional and cross‑regional collaboration. Minimum Qualifications Bachelor’s degree in Information Systems, Computer Science, Engineering, Data Management or related field. 10+ years of progressive experience managing enterprise systems, business applications, data platforms or digital transformation programmes. 5+ years of leadership experience managing technical teams, vendors and complex cross‑functional initiatives. Demonstrated experience with major enterprise systems (ERP, CRM, HRIS, LMS) and cloud‑based platforms, especially Microsoft 365, M365 Copilot and Power Platform. Strong background in data governance, enterprise integration, data quality and enterprise architecture principles. Experience leading organisational change, technology adoption, process transformation and global team alignment. Preferred Qualifications Master’s degree (MIS, MBA, Data Management, Public Health Informatics, or related). Experience in nonprofit, humanitarian or global health organisations. Professional certifications such as PMP, ITIL, TOGAF, CDMP, Prosci or equivalent. Experience implementing responsible AI, AI‑enabled programme workflows or data‑driven public health systems. Demonstrated success building cross‑country, multi‑year digital transformation programmes. Physical Demands Mobile in an office environment, able to use standard office equipment, communicate verbally and in writing, and travel internationally. Project HOPE employees may be required to work in countries where working conditions are classified as “hardship”. Work Environment Typical office environment with minimal noise. Emergency deployments may occur in resource‑deprived environments with austere living conditions. Travel for extended periods may be by air and/or other modes of transportation. International travel is sometimes required depending on programme needs. Salary & Benefits Salary range starts at $ per year. Compensation is dependent on qualifications, skills and experience. Project HOPE offers comprehensive benefits (health, dental, vision, life insurance, 403(b), paid leave and more). For more information about benefits, visit our benefits page. Application Process We will consider only candidates who have met the required experience and qualifications for this position. No phone calls are accepted. Applications will be evaluated in a large‑volume environment and only selected candidates will be contacted. We may retain your CV for future opportunities unless you direct us otherwise. Notice to Applicants Project HOPE does not conduct direct solicitation or recruitment via email. We never ask for payment or financial information. If you have been recruited via email, please contact View email address on click.appcast.io. #J-18808-Ljbffr Project HOPE Namibia (PHN)