Product Support Coordinator ProResources - St. Louis MO

Product Support Coordinator ProResources

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose: The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of clients
• Manage a rental fleet inventory mix
• Become a safety expert and change agent
• Become an expert in the equipment rental industry
• Be promoted and grow their career

What You Will Do:

• Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
• Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
• Generate, process, analyze and review a small selection of daily business reports
• Schedule delivery and pickup of equipment on a timely basis
• Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
• Provide sales support to Sales Representatives that have contact with customers outside of your branch
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Learn and follow all company procedures and protocols
• Support all team members
• Perform additional duties as assigned

Requirements:

• H.S. Degree Required, College Degree Preferred
• A valid U.S. Driver's License
• Be able to regularly lift 50lbs or more
• Ability to sit, stand, and walk for extended periods of time
• Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time
• Must be able to work indoors and outdoors when required of the job

Skills:

• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Strong interpersonal skills
• Teamwork
• Listening Skills
• Ability to communicate effectively and efficiently
• Dependability

Pay Range: $25.00 - $32.00 per hour

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:

• Keeping you healthy: Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• Building Your Financial Future: 401(k) plan with company match
• Employee Stock Purchase Program
• Life & Work Harmony: Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave. Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts
• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.