Senior Phlebotomist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Under general supervision, the Senior Phlebotomist will be responsible for performing a wide range of laboratory duties, including specimen collection, waived and moderate testing (including microscopy), and EKGs. The Senior Phlebotomist will have a strong background in phlebotomy, laboratory procedures, and patient care. This position requires excellent attention to detail, accuracy, and organizational skills. The Senior Phlebotomist will work independently and as part of a team to ensure the delivery of high-quality patient care. Schedule 40‑hour work week Monday through Friday from 10:00 am to 7:00 pm Schedule includes holiday rotations Hours may fluctuate based on business needs Final scheduling will be determined by the hiring manager Location 4420 76th Street St. NE, Marysville, WA 98270 (LAB) Primary Responsibilities Venipuncture and specimen collection Collect blood specimens from patients using venipuncture and capillary puncture techniques promptly Maintain a clean, safe, and efficient work environment Process and prepare specimens for testing and transport Troubleshoot and resolve issues related to specimen collection, testing, and equipment Give patient collection instructions (e.g., urine collection, stool collection) Instruct patients in post‑phlebotomy care Properly dispose of bio‑hazardous and sharps materials Obtain specimens for microbiology testing Perform electrocardiograms (EKGs) and other miscellaneous services Order sufficient supplies to perform the workload and rotate stock to prevent outdated supplies Follow venipuncture standard of work (SOW) Follow processing SOW including positive identification of all patient specimens Perform waived and moderate complexity laboratory testing Conduct both waived and moderate complexity laboratory testing, including microscopy Maintain accurate records of patient information, test results, and laboratory procedures Perform quality control and calibration procedures to ensure accuracy and reliability of test results Participate in quality assurance and quality control activities including proficiency testing Follow the resulting SOW Follow the processing SOW Participate in competency assessment Follow Optum Clinic lab procedures and guidelines Follow the Calling Critical Value policy Customer Experience Interact with patients and healthcare providers in a professional and compassionate manner While registering patients, always follow the reception SOW Problem‑solve efficiently and promptly Locate missing lab orders and specimens Use competent phone skills Duties integrated into all job functions Promote a positive and productive work environment by acting maturely and responsibly, performing job responsibilities, and conducting oneself professionally, courteously, and respectfully toward colleagues, physicians, and patients Relate to others beyond giving and receiving instructions: get along with co‑workers, perform work activities requiring negotiation, instruction, supervision, persuasion, or speaking with others, and respond to feedback from a supervisor Perform all duties in a manner that supports the Core Values of The Everett Clinic Apply Lean principles, practices, and tools to improve operational efficiency, reduce costs, and increase customer satisfaction Follow written and oral instructions and complete routine tasks independently Complete all compliance training, including HIPAA/Privacy/Confidentiality/Non‑Discrimination/Harassment/Integrity Statement and signed agreements Ensure confidentiality of patient information by following HIPAA guidelines and TEC policies Attend training to meet job position requirements and as mandated by TEC policies, DOSH, OSHA, L&I, and other regulations Maintain regular and predictable attendance Perform other duties as assigned Benefits Paid Time Off which accrues with first pay period plus 8 Paid Holidays Medical Plan options with Health Spending Account or Health Savings Account participation Dental, vision, life & AD&D Insurance along with short‑term and long‑term disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.) Required Qualifications High School Diploma/GED (or higher) Medical Assistant–Phlebotomist (MA‑Pbt) certification from the state of Washington to perform capillary and venous invasive procedures under supervision Completion of a Phlebotomy Certificate program through an accredited school BLS (AHA) certification or ability to obtain within first 30 days 1+ year experience with excellent verbal and written communication skills, ability to speak and understand clearly Intermediate proficiency with Microsoft Office and solid computer skills Ability to lift, push, pull, or carry heavy objects (occasionally up to 50 pounds) Ability to abide by the code of conduct per Optum/UHG Ability to work a 40‑hour work week per the schedule details above Access to reliable transportation and travel to other draw stations Preferred Qualifications 2+ years of blood draw experience Knowledge of laboratory information systems and electronic medical record Documented training program covering CLIA regulation 42CFR493.1423 Experience performing EKGs and accurately determining acceptable readings Knowledge of medical terminology, anatomy, and physiology Demonstrated solid organizational and time‑management skills Proven ability to maintain a clean, safe, and efficient work environment Proven ability to troubleshoot and resolve issues related to specimen collection, testing, and equipment Proven ability to work with a diverse patient population (infants, children, adults, geriatric) Thorough understanding of phlebotomy techniques, procedures, and safety protocols Knowledge of common safety hazards and precautions to establish a safe work environment Knowledge of waived laboratory testing, sample preparation and analysis, quality control, and troubleshooting Familiarity with EKG procedures and acceptable results Demonstrated attention to detail and accuracy Understanding of HIPAA regulations and compliance standards Soft Skills Work independently and maintain good judgment and accountability Acclimate to small or large team settings Work well with healthcare providers Strong organizational and time‑management skills Multi‑task and prioritize tasks to meet deadlines Work well under pressure in a fast‑paced environment Excellent verbal and written communication skills Physical and Mental Demands Employees must meet the physical and mental demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands Stand and walk from place to place for long periods with intermittent breaks Run during an emergency Use hands and fingers to handle, grasp, or touch objects, tools, controls, and equipment Make repeated movements frequently Make quick, precise adjustments to machine controls and move arms and legs quickly Speak and understand clearly in various settings Hear sounds and recognize differences Maintain visual acuity to see details from near and far, discern colors, shades, and brightness, and determine distances Possibly sit for prolonged periods during telephone or computer usage Lift, push, pull, or carry heavy objects occasionally up to 50 pounds Bend, stretch, stoop, twist, squat, kneel, crawl, push/pull, grasp, handle, or reach Move two or more limbs while remaining in place Coordinate movements of several body parts (arms and legs) while the body is moving Demonstrate proper body mechanics to support activity for long periods without fatigue or breathlessness Maintain balance or stay upright when in an unstable position Typical Working Conditions Work may involve frequent exposure to communicable/infectious diseases, toxic substances, ionizing radiation, medicinal preparations, and other clinical conditions Interaction with others is busy, constant, and occasionally interruptive; typical office conditions and noise levels are usually quiet; work may be demanding at times and may require irregular hours The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable. Equal Employment Opportunity UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Drug‑Free Workplace UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr NCSL International